Customer Support Specialist Position Available In Anderson, Tennessee

Customer Support Specialist Confidential Oak Ridge, TN Job Details Full-time $20 – $22 an hour 2 days ago Benefits Paid holidays Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Flexible schedule Life insurance Qualifications Microsoft Word Microsoft Excel Microsoft Outlook Customer service ERP systems NetSuite Microsoft Office Administrative experience High school diploma or GED Bachelor’s degree Organizational skills 1 year Communication skills Entry level Under 1 year Full Job Description

THIS IS NOT A CALL CENTER.

Our company is seeking qualified professionals looking for a career in customer service and sales to join our customer service team. This position requires the ability to communicate effectively with teammates, suppliers, and customers. Our team members provide customer service to both local and out-of-state customers and interact with our internal accounting department, expediting department, warehouse staff, and sales representatives. Common tasks include receiving requests to quote items, locating the best source to purchase items for re-sale, inputting orders into our NetSuite cloud-based Enterprise Resource Planning (ERP) computer system, and problem resolution. The ideal candidate will have a strong desire to help customers in their search for products.

Primary Responsibilities:

• Work as part of a team to provide first class customer service.
• Maintaining a positive, empathetic, and professional attitude toward customers.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels include e-mail, phone, and interaction through our web-based e-catalog.
• Acknowledging and resolving customer challenges.
• Building product knowledge of the items we sell to assist our customers and meet their needs.
• Processing item quotes, orders, and other forms.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as part of a team.
• Providing feedback on the efficiency of the customer service process.

Desired Skills Include:

• Experience with and knowledge of MS Office products including Word, Outlook, and Excel.
• Excellent verbal and written communication skills.
• Ability to work well individually AND with a team.
• Ability to prioritize work and strong attention to detail. Good administrative and organization skills are a must.
• Ability to work in a fast-paced environment.
• Experience working in distribution preferred but not required.

Compensation /

Benefits:

Full-time position, Monday – Friday schedule, Health, Dental, and Life Insurance offered, Simple IRA program available with company matching after one year. We offer a very competitive benefits package that includes paid time off and paid holidays. Pay is based on experience and qualifications and employees are eligible for monthly and semi-annual performance-based bonuses.

Job Type:

Full-time Pay:

$20.00 – $22.00 per hour

Benefits:

• Simple IRA
• Simple IRA matching
• Health/Dental/Vision insurance
• Life insurance
• Paid time off

Schedule:

• 8-hour shift, Monday – Friday, 8am – 5pm

Supplemental Pay Types:

• Team members may earn monthly sales bonuses.
• Semi-annual bonuses paid based on individual and company performance.

Education:

• High school diploma.

Bachelors degree.

Experience:

Customer Service:

1 year (Preferred)

Work Location:

• One location in Oak Ridge, TN.

Work Remotely:

• Not on a routine basis.

Limited remote work as required.

Job Type:

Full-time Pay:

$20.00 – $22.00 per hour Expected hours: 40 per week

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Vision insurance

Shift:

8 hour shift Day shift

Work Location:

In person