Customer Service Representative Position Available In Blount, Tennessee
Tallo's Job Summary: Express Employment Professionals is hiring a Customer Service Representative in Maryville, TN for a local manufacturer. Responsibilities include assisting customers with inquiries, providing product support, resolving grievances, and escalating issues when needed. Qualifications include a high school diploma, 2 years of customer service experience, and a background in mechanical, manufacturing, or parts advising. The shift is Monday to Friday from 8:30 AM to 4:30 PM with full-time benefits included.
Job Description
Customer Service Representative
- $20 Express Employment Professionals is hiring a/an Customer Service Representative for a local manufacturer in Maryville, TN.
Job Title Responsibilities:
Assist customers with inquiries and grievances by telephone, email, online chat, or in person. Provide product support, warranty information, and assist customers with parts orders, product inquires, and website/portal navigation. Resolve product or service grievances by defining the cause of the problem, determining the best solution, explaining the best course of action, executing, and then completing follow up. Ensure that appropriate actions are taken to resolve customer’s grievances in a timely manner. Escalate customer complaints or questions to specialists or management, as appropriate. Assist customers with warranties, claims processing, certificates of origin and more. Provide pricing, delivery, and order information for reimbursement or replacement parts. Ensure all actions are in compliance with rules, regulations, policies, and procedures. Complete other duties and cross-training activities as assigned.
Job Title Qualifications:
High school diploma or equivalent required Minimum of two (2) years customer service experience required Mechanical, manufacturing, or parts advisor background required
Job Title Shift:
Monday
- Friday | 8:30 AM
- 4:30 PM Full-time Benefits included: Holiday and Vacation pay accrual Minimum Essential Coverage medical 401(k) Referral Bonuses Ways to Apply for Job Title opportunity: Call Magy at at 865-273-2158 Stop by our office M-F between 8am and 4pm
- 631 William Blount Drive, Maryville, TN Fill out an online application at Expresspros.
com/AlcoaTN Request a call by completing this form https://tinyurl.com/3b7fj8ep Send your resume to Magy.
Gonzales@Expresspros.com
