Technical Support Administrator Position Available In Blount, Tennessee
Tallo's Job Summary: The Technical Support Administrator position at AESSEAL NORTH AMERICA in Rockford, TN involves providing customers with order administration, pricing, and non-technical service support. Responsibilities include customer support via phone and email, order processing, and coordination with the workshop to ensure timely deliveries. Qualifications include the ability to work accurately, adapt to change, and effectively communicate with others. Education requirements include a high school diploma or equivalent, with 1-2 years of related experience preferred. Skills needed include proficiency in Microsoft Office, SAP, and AESSEAL Portal tools.
Job Description
Technical Support Administrator
AESSEAL NORTH AMERICA 355
Dunavant Dr, Rockford, TN 37853 POSITION SUMMARY Provide internal and external customers with a single point of contact with regard to order administration, pricing and other non-technical service issues. Proactively manages customer needs, identifying issues and providing resolutions.
ESSENTIAL FUNCTIONS
Customer Suport via phone and email. Processing of customer orders, in a timely and accurate fashion. Follow-up and coordination of problematic orders Coordinating with Workshop to ensure customer requested delivery dates are achieved. Where necessary dates are revised & communicated to the customer. Assist in other departments from time to time as required (warehouse, assembly, repairs, etc.). Other duties, responsibilities and activities may change or be assigned at any time with or without notice, as determined by business needs.
POSITION QUALIFICATIONS
Must have ability to perform work accurately and thoroughly. Must have ability to adapt to change in the workplace. Must have ability to use thinking and reasoning to solve a problem. Must have ability to communicate effectively with others using the spoken word. Must have ability to communicate in writing clearly and concisely. Must have ability to take care of the customers’ needs while following company procedures. Must have ability to pay attention to the minute details of a project or task. Must have ability to work at a sustained pace and produce quality work. Must have ability to focus on a goal and obtain a pre-determined result. Must have ability to find a solution for or to deal proactively with work-related problems.
Education and Experience:
High School Graduate or GED preferred, but not required. Minimum of 1-2 years of related experience; or equivalent combination of education and experience SAP experience preferred Prior experience or knowledge of mechanical seals or pumps a plus but not required.
SKILLS & ABILITIES
Operate a computer and PC equipment. Proficient in Microsoft Outlook, Word, Excel, and Power Point. Completion (with a score in excess of 90%) of the AESSEAL Foundation and Bronze courses is mandatory. Must be competent in using SAP to process customer orders, check individual remote stock locations and accurately quote, price, and estimated delivery. Must be competent in using AESSEAL Portal tools of CSDS, Drawing search, eVE and quick quote. Should have a good understanding of AESSEAL stock codes for both complete seals and individual components. Perform order checking daily to prevent incorrect orders, shipping types, etc. from going out to the customers. Should have gained an understanding of workshop systems and processes including assembly and testing of seal dispatch procedures. Should have a strong understanding of relevant sales office QA procedures.
