Customer Service Representative Position Available In Coffee, Tennessee
Tallo's Job Summary: The Customer Service Representative position in Tullahoma, TN involves assisting NH E-ZPass account holders. Responsibilities include answering calls, emails, and faxes, updating and resolving issues promptly, and initiating outbound calls. Requirements include a high school diploma, 2 years of customer service experience, and proficiency in Microsoft Office. EmployNet offers equal opportunity employment.
Job Description
Customer Service Representative 3.1 3.1 out of 5 stars Tullahoma, TN 37388 •
Remote Job Summary:
Provides service to customers who require assistance with issues involving their NH E-ZPass accounts. Responsible for providing professional, knowledgeable and courteous call support to all customers. This position typically works under close supervision and direction.
Essential Job Duties and Responsibilities:
Answers all incoming E-ZPass phone calls from customers. Processes all faxes, mail and emails inquires. Performs all assigned tasks as quickly and accurately as possible. Follows all established policies, procedures and written/verbal instructions. Ensures all assigned issues are updated and resolved as efficiently and as quickly as possible. Answers all inquiries related to customer accounts. Initiates outbound call as needed.
Minimum Job Requirements:
High school degree, or equivalent, plus two years experience in a Customer Service/Call Center. Some college coursework preferred. Must be a good team player. Must possess a positive attitude. Must excel in a fast paced environment. Able to work and respond in a high volume situation. Willing to work extended hours. Ability to type 40 plus word per minute (WPM). Proficient in Microsoft Office. Employnet follows an equal opportunity employment policy in all aspects of employment and employs personnel without regard to race, creed, color, religion, national origin, gender, sexual orientation, age, physical or mental disability, veteran status, marital status, or any other consideration made unlawful by federal, state or local law, ordinance or regulation. Employment complies with the Americans with Disabilities Act and other applicable laws ensuring equal employment opportunities to qualified individuals with a disability, reasonable accommodations are made for the known physical or mental limitations of an otherwise qualified individual with a disability, unless hardship, direct threat to health or safety, or other job-related consideration exists. #PRO
