Call Center Representative – Nashville, TN Position Available In Davidson, Tennessee

Call Center Representative – Nashville, TN 4.1 4.1 out of 5 stars 2618 Old Lebanon Pike, Nashville, TN 37214 At US Community Credit Union (USCCU), we’re more than just a financial institution — we’re a family rooted in the heart of Nashville, TN, and united by a shared mission: “Making Lives Better!” Every day, we work together to improve the financial lives of our members and make a meaningful impact in our community. And we do it by investing in what matters most — our people. Why Choose a Career at USCCU? If you’re looking for purpose-driven work, opportunities for growth, and a workplace that feels like home, you’ll find it here at US Community Credit Union. Grow With Us We believe in nurturing potential. With a strong promote-from-within culture, USCCU is the perfect place to launch, build, or elevate your career in financial services. Rewarding Compensation Our competitive pay rates reflect your experience and value. Plus, our incentive and bonus programs are designed to help you earn more when you succeed. Benefits That Have Your Back 100% Company-Paid Health and Dental Insurance (employee) Vision Coverage Options 401K with Company Match Paid Short-Term and Long-Term Disability Life Insurance – One Year’s Salary, Paid by Us Time to Recharge We offer a generous PTO plan, paid holidays, and extra time to enjoy what matters most — both inside and outside of work. Work That Feels Good We’re passionate about creating an uplifting, people-first environment where employees feel empowered, appreciated, and genuinely excited to come to work. From volunteer days and sporting event outings to Top Golf leagues, friendly contests, and team celebrations, our culture is built on connection, community, and fun. Join U SCCU — Because Your Career Matters to US! Position Summary To assist members and potential members with their telephone requests; explains services, responds to problems, cross sells services, and directs phone calls to the appropriate area while providing excellent member service experience.

Essential Functions & Responsibilities:

Assists members and potential members with their telephone requests; answers questions about basic products and services, researches records and resolves problems that are within their authority to resolve; refers problems that are beyond their authority to their supervisor, along with their recommendations. Identifies cross-sell opportunities and cross-sells services to members. Assists in the Member Service Line Representative training program. Assures that appropriate records are maintained, all member contacts are entered into event tracker, and required reports are prepared. Assists other departments as needed. Performs other related duties as assigned.

Knowledge and Skills:

Experience:

One year to three years of similar or related experience.

Education:

A high school education or GED.

Interpersonal Skills:

Work involves contact with persons beyond immediate associates regarding routine matters for the purpose of giving or obtaining information which may require some discussion. Outside contacts take the form of service to the public (members or vendors), requiring ordinary courtesy in providing assistance and information.

Other Skills:

Good listening and telephone skills; able to operate a 10-key calculator, typewriter, and computer keyboard; able to make decisions with minimum information.

Physical Requirements/Work Environment:

Work involves everyday risks or discomforts that require normal safety precautions typical of such places as offices, meeting and training rooms, etc. Employees work primarily in an office setting under generally favorable working conditions. The job requires walking, sitting, bending, stooping, standing for long periods of time, or similar activities. Employees frequently lift objects up to 25 pounds, occasional lift heavy objects from 26 to 50 pounds, yet seldom from 51 to 100 pounds.