Customer Advocate Specialist Position Available In Davidson, Tennessee

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development. Responsible For Analyzing, Resolving, Expediting, And Coordinating The Processing Of Telephone And Written Inquiries. Providing Job And Unit Specific Coaching For Customer Service Advocates, Processors And/Or Examiners.

JOB REQUIREMENTS

• High school diploma OR GED.
• 2 years customer service experience in a health care or insurance environment.
• Experience evaluating customer situations, making decisions, and responding quickly to questions.
• Experience handling escalated customer issues from lower level Customer Advocates.
• Clear and concise verbal and written communication skills.
• Interpersonal and analytical skills.
• Data entry and/or typing experience.

PREFERRED JOB REQUIREMENTS

• 1+ year grievance experience
• 1+ year Medicare experience
• 3 years customer service experience.
• 2 years data entry experience in an office environment.
• Knowledge of Managed Care Programs.
• Knowledge of medical terminology and anatomy.

Flex/Hybrid Schedule:

Rotating schedule of 2 weeks remote followed by 1 week in office.

Compensation:

$18.10 – $37.10 Exact compensation may vary based on skills, experience, and location

HCSC Employment Statement:

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. To learn more about available benefits, please click https://careers.hcsc.com/totalrewards