Customer Care Representative Position Available In Davidson, Tennessee

Customer Care Representative Expedite Technology Solution Nashville, TN 37228 • Hybrid work

Key Responsibilities:

All candidates MUST be local to middle TN and able to commute to our Client’s office in Nashville, TN as needed. The work hours and schedule are M-F with standard 7.5 hours per day/max, 37.5 hours per week. Key Responsibilities Determine individual and family eligibility for our Client’s care programs. Assist in coordinating and communicating schedules to internal/external Clients. Conduct client interviews, collect facts and information, and compile case data to provide recommendations to an attorney. Timely management of casework, including proper documentation and case resolution. Provide legal research, analysis of legal papers, and draft legal documents. Document findings accurately. Work efficiently / effectively in multiple databases to extract information. Attend workgroup meetings and participate in discussions. Assist leadership team, as necessary. Requirements and SkillsMust have a bachelor’s or associate degree. A background in Paralegal studies is a plus. Work experience in a Legal environment a plus. Customer service or call center experience a plus. Proven technical skills (e.g., Microsoft Word, Excel, Outlook, PowerPoint, SharePoint, etc.). Excellent time management skills with the ability to prioritize work to meet specific deadlines with minimal supervision. Excellent verbal and written communications skills. Keen attention to detail and adherence to deadlines. Strong time management, note-taking, email organization, and distribution skills. Critical thinking and problem-solving skills.

Job Type:

Contract Pay:

$21.00 per hour Expected hours: 37.5 per week

Shift:

Day shift Morning shift

Education:

Associate (Required)

Experience:

eligibility: 1 year (Required) Shift availability: Day Shift (Required)

Work Location:

Hybrid remote in Nashville, TN 37243