Customer Service Clerk Position Available In Davidson, Tennessee
Tallo's Job Summary: The Customer Service Clerk in Nashville, TN plays a vital role in ensuring smooth operations by accurately entering and maintaining customer orders. Requirements include a high school diploma, 1-3 years of customer service experience, and proficiency in order entry software. This full-time position offers a pay range of $18.00 - $20.00 per hour, along with benefits such as health insurance and paid time off.
Job Description
Customer Service Clerk 3.6 3.6 out of 5 stars Nashville, TN 37210
Position Summary:
The Customer Service Clerk plays a key role in supporting the daily operations of the customer service department by accurately entering, maintaining, and correcting customer orders received through our online platform. This position requires attention to detail, excellent data entry skills, and a proactive approach to resolving order discrepancies to ensure a smooth and positive customer experience.
Key Responsibilities:
Accurately enter incoming online orders in a timely manner. Review incoming orders for completeness, accuracy, and pricing consistency. Maintain existing customer orders, including updates to quantities, delivery dates, and shipping instructions. Correct errors in order entry and proactively communicate changes with the necessary departments and customers. Monitor online order portals and internal queues to ensure all orders are processed promptly. Communicate with customers email to clarify order details as needed. Collaborate with sales, warehouse, and billing teams to ensure orders are processed and fulfilled correctly. Support general customer service tasks as needed, including answering calls and responding to inquiries when called upon to do so. Other administrative tasks as directed by supervisor
QUALIFICATIONS FOR THE JOB
High School Diploma and 1-3 years of customer service experience Technically proficient and comfortable using the internet, phone, email, fax, and learning order entry software Commitment to exceptional customer service Commitment to high ethical standards in a diverse workplace Open to direction and a collaborative work style to get the job done
KEY COMPETENCIES
Action and Results Oriented Positive Interpersonal Communication Skills Customer Oriented Problem Solving Skills Ability to manage and measure work load Dependable, Conscientious, Driven
PHYSICAL REQUIREMENTS
Position works within an office environment.
Job Type:
Full-time Pay:
$18.00 – $20.00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance
Shift:
8 hour shift
Work Location:
In person
