Customer Service – Customer Service Representative Position Available In Davidson, Tennessee

Customer Service – Customer Service Representative#25-62537
Nashville, TN
All On-site Job Description

Job Description:

Position/Job Title – Claims Specialist

• Supervise the transportation claims inbox and work with the vendors, customers and internal partners to ensure that KC is recovering the appropriate funds
  o Assist with end-to-end task completion
• Maintain daily contact with key client contacts and perform data entry / order processing within specified system.
• Document and report on status of pending inquiries regarding account problems, plus some outgoing phone calls.
• Intermediate position that requires a Bachelors degree or 8+ years of equivalent experience.
• Work with freight payment team to ensure any disputes with transportation carriers are solved timely
• Communication with carriers to ensure that there are no gaps in information required
• End to end management of freight claims inclusive of assisting KC in creating a new procedure in how to file claims
• Assistance to returns and refusals inbox which will require associate to coordinate with carriers, distribution facilities and customer service to determine if loads need to be cancelled, re-scheduled or re-worked Position is 100% remote, 40 hours/week.
  Position duration: 6 months
  Estimated max bill rate
• /hour (based on level of experience)
  Seeking candidates who have proficient SAP and excel knowledge/skills
  Comments for

Suppliers:

EEO:

“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”