Customer Service Representative Position Available In Davidson, Tennessee
Tallo's Job Summary: The Customer Service Representative in Nashville, TN will handle customer inquiries, orders, and complaints, promoting products and services. Required skills include communication, customer service, and computer proficiency. Full-time role with a pay rate starting at $15.00 per hour, benefits such as healthcare, 401(k), and paid time off included. Physical requirements include sitting, computer work, and occasional lifting.
Job Description
Customer Service Representative 3.1 3.1 out of 5 stars Nashville, TN 37210 We are an essential employer. Our team members keep construction, shipping, manufacturing, and special events happening. It might not be glamourous, but everyone has needed us at some point. Our team meets that need with high attention to quality and dependability. If you’re someone that people can count for their daily business, we have a place on our team for you.
Job Summary:
The Customer Service Representative will interact with the company’s customers by taking orders, addressing inquiries, resolving complaints, and selling products and services to existing customers.
Duties/Responsibilities:
- Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
- Collects, enters orders for new or additional products or services including billing data.
- Utilizes customer contact to sell additional/enhanced products, services, and events, when possible.
- Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate team member.
- Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
- Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
Required Skills/Abilities:
- Excellent communication skills including active listening.
- Service-oriented and able to resolve customer grievances.
- Proficient computer skills with the ability to learn new software.
Education and Experience:
- High school diploma or equivalent.
- Customer service experience and/or phone sales experience required.
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer and telephone.
- Must be able to lift up to 25 pounds at times.
Job Type:
Full-time Pay:
From $15.00 per hour
Benefits:
401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance
Shift:
8 hour shift Day shift
Work Location:
In person
