Customer Service Representative Position Available In Davidson, Tennessee
Tallo's Job Summary: Customer Service Representative position at Peppers Food Service involves processing orders, providing personalized assistance, and resolving client inquiries. Requirements include English & Spanish proficiency, customer service skills, and high school diploma. This full-time role pays $15.00 - $16.00 per hour with benefits such as dental and health insurance, paid time off, and professional development assistance.
Job Description
Customer Service Representative Peppers Food Service 1418 Antioch Pike Ste 209, Antioch, TN 37013 About us Founded in 2016, Peppers Food Service is a supplier of food products for various businesses in the food service industry. The company offers a comprehensive selection of fruits, vegetables, meats, poultry, seafood, spices, and other essential items. With a focus on personalized service, Peppers Food Service aims to meet the unique needs of each customer by providing tailored recommendations and efficient delivery services. Role Description Qualifications Customer Support & Customer Service skills Attention to detail, organized and able to multitask and prioritize work Proficiency in
ENGLISH & SPANISH
Strong interpersonal and communication skills Ability to problem-solve and handle customer inquiries effectively Previous experience in sales or food service industry is a plus High school diploma or equivalent
Responsibilities:
Process incoming orders from business clients. Develop a deep understanding of the company’s product offerings. Interact with clients via phone, email, and live chat/messaging to provide personalized assistance and answer inquiries. Collaborate with clients to tailor orders according to their specific needs & preferences. Monitor product availability and inform clients about stock levels, potential shortages, and estimated delivery times. Address client concerns, maintain accurate records of client interactions, resolve complaints, and work closely with other departments to ensure prompt solutions. Identify opportunities to upsell related products and introduce clients to new offerings that align with their business needs. Gather feedback from clients to provide insights for improving products, services, and overall customer experience. Work closely with the sales team, logistics, and warehouse personnel to streamline order fulfillment and ensure smooth operations. Perform routine housekeeping in work area including desk, office, and bathrooms.
Job Type:
Full-time Pay:
$15.00 – $16.00 per hour Expected hours: 25 – 40 per week
Benefits:
Dental insurance Health insurance On-the-job training Paid time off Professional development assistance Vision insurance
Shift:
Day shift
Language:
English (Preferred) Spanish (Required)
Work Location:
In person
