Customer Service Representative Position Available In Davidson, Tennessee

Customer Service Representative Aer Technologies Inc – 3.4 Antioch, TN Job Details Full-time $20 – $21 an hour 2 days ago Benefits Paid holidays Health insurance Dental insurance Vision insurance 401(k) matching Opportunities for advancement Life insurance Paid sick time Qualifications Bilingual Microsoft Word Spanish Microsoft Excel Microsoft Outlook Customer service Call center English Microsoft Office High school diploma or GED Communication skills Entry level Full Job Description Who We Are AER Technologies, Inc. (Advanced Electronics Remanufacturing Technologies, Inc.) is a privately held electronics remanufacturing and reverse logistics firm with headquarters in Southern California and Middle Tennessee. As a leader in automotive electronics remanufacturing, staying at the forefront of sustainability, and renewables is serious business. For seven decades and counting, AER has been a dedicated partner to some of the world’s most esteemed car manufacturers, OEMs (original equipment manufacturers), and dealers. Keeping their vehicles most important systems running, their drivers happy, and their businesses thriving is AERs mainstay. With state-of-the-art facilities, outstanding engineers, expert technicians, cradle-to-the-grave process management, and a bend-over-backward service ethic, our company motto (Consider It Done) is something we live by each, and every day. What We Would Like You to Do AER Technologies, Inc is seeking a motivated and energetic individual to join our success-driven company. The primary role of our Customer Service Representative (CSR) is to answer a high volume of incoming warranty, sales, and service support calls from automotive dealerships and independent service centers. As an AER Customer Service Representative, you will: Communicate with our customers via email and inbound calls Identify opportunities to build and maintain long-term relationships with our valued clientele Assist customers with questions regarding shipping, billing, and delivery Collaborate with other internal departments to resolve issues/concerns and build customer-focused solutions Ensure product deliveries and returns are completed in a timely manner What You Bring to the Table High School Diploma or GED The drive to gain more knowledge in the automotive industry Previous call center and customer service experience preferred Proficient in Microsoft Office (Word, Excel, and Outlook) Excellent communication skills (both written and verbal) Bilingual in English and Spanish is a plus Ability to multitask and prioritize tasks effectively What We Can Offer You An exciting, fast-paced work environment where creativity is welcome Cutting edge tools to make your job as streamlined as possible Gain experience with some of the most popular productivity platforms such as Dialpad, HubSpot and Microsoft Dynamics AX The ability to work remote through a hybrid work schedule. Weekends off A career with unlimited opportunity for advancement A management team that is dedicated to your individual growth and professional success Medical and dental insurance with company paid vision and life Insurance 401(k) with company match Paid vacation, Paid sick time, and company holidays Compensation $20 – $21 per hour Interview Process All initial interviews will be conducted via Microsoft Teams video conferencing. All offers of employment are contingent upon the passing of a background check as well as a drug & alcohol screen. AER participates in E-Verify