Customer Service Representative Position Available In Davidson, Tennessee

Description We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Boston, Massachusetts. This role is ideal for individuals who excel in delivering exceptional customer experiences and have strong organizational skills. You will play a key role in ensuring smooth communication and efficient handling of customer inquiries.

Responsibilities:

• Respond promptly to inbound customer calls, addressing inquiries and resolving issues effectively.
• Provide attentive and courteous service to customers through phone, email, and other communication channels.
• Accurately enter and update customer information in the system, ensuring data integrity.
• Handle order entry tasks and manage scheduling for appointments as needed.
• Collaborate with team members to ensure seamless call center operations and meet service level targets.
• Utilize Microsoft Excel and Word to create and maintain customer-related documents.
• Follow established protocols to manage both inbound and outbound calls efficiently.
• Communicate updates and solutions to customers in a timely manner, ensuring satisfaction.
• Maintain knowledge of company policies and procedures to provide accurate information.
• Contribute to a positive team environment by actively participating in team meetings and discussions. Requirements
• Proven experience in a call center or customer service environment.
• Proficiency in answering inbound and handling outbound calls.
• Strong skills in data entry with attention to detail.
• Familiarity with Microsoft Excel and Word for managing documents.
• Excellent verbal and written communication abilities.
• Ability to manage time effectively and schedule appointments.
• Experience with email correspondence and order entry tasks.
• High level of professionalism and commitment to customer satisfaction.

TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .