Customer Service Representative Position Available In Davidson, Tennessee
Tallo's Job Summary: This job listing in Davidson - TN has been recently added. Tallo will add a summary here for this job shortly.
Job Description
Customer Service Representative Job Employer Name:
SpiderID:
13922768
Location:
Nashville, Tennessee
Date Posted:
1/9/2025
Wage:
Negotiable
Category:
Information Technology
Job Code:
1311
Job Description:
Customer Service Representative Remote •US Citizenship Required•As a Customer Service Representative (CSR) for the DOL-NCC, you will play an integral role in supporting the center’s mission. You will interact with American citizens, answering inquiries about labor-related topics such as paychecks, workplace safety, and government agency contacts. This is a fully remote position with multiple different shifts available.
Key Responsibilities:
Provide accurate and timely responses to customer inquiries through multiple channels (phone, text, email, chat, etc.). Use a cloud-based telephony system and Customer Relationship Management (CRM) tool to research and deliver information to customers. Handle customer inquiries with professionalism, empathy, and a solution-oriented approach. Manage call flow and time effectively while ensuring customer needs are met. Gather and document relevant information, applying problem-solving skills to resolve inquiries. Ensure confidentiality and follow protocols when handling sensitive information. Work independently and collaboratively with the team to achieve daily goals and support one another.
Qualifications:
High School diploma or GED certificate. A minimum of 2 years of customer service or call center experience. Strong verbal and written communication skills to facilitate clear exchanges with customers. Ability to manage inquiries in a professional and efficient manner, including from difficult or distressed callers. Strong listening skills with the ability to empathize with customers and resolve issues effectively. Ability to use a computer, keyboard, and CRM systems for documenting customer interactions. Basic web navigation and information retrieval skills. Ability to use appropriate equipment to assist customers with hearing, speech, and visual impairments. Ability to work well within a team and follow direction in a fast-paced environment. Must be able to pass a low-risk public trust background investigation. Additional Skills (Preferred but not required): Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook). Ability to thrive in a fast-paced, dynamic work environment. #
CJPost Job Criteria:
Start Date:
Position Type:
Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:
Contact Information:
Contact Name:
Dunhill Professional Search
