Customer Support Representative Position Available In Davidson, Tennessee
Tallo's Job Summary: As a Customer Support Representative at Workwear Outfitters, you will handle customer inquiries, process orders, and provide efficient support to customers, sales team, and management. The job requires a high school diploma, at least one year of related experience, excellent communication skills, and the ability to attend training consistently. This is a full-time position with a pay rate of $17.29 per hour and benefits including 401(k) matching, dental and health insurance, and paid time off. Work is on-site in Nashville, Tennessee.
Job Description
Customer Support Representative 3.5 3.5 out of 5 stars 545 Marriott Drive, Nashville, TN 37214 Workwear Outfitters has a strong legacy of building innovative and authentic market-right products and is a leading supplier of work apparel and footwear for diverse occupations in industries such as automotive, manufacturing, oil and gas, utilities, government, food services, telecommunications, hospitality, and many more. Workwear Outfitters is based in Nashville, Tennessee with more than 5,800 employees in facilities spanning the globe. Brands under the Workwear Outfitters umbrella include Red Kap®, Bulwark®, Image Authority®, Kodiak®, Terra®, Walls®, Liberty ®, Work Authority®, Workrite® Fire Service, Chef Designs®, Horace Small®, CritiCore®, and OOBE®. Workwear Outfitters is also the exclusive licensee for Dickies® apparel in the B2B channel.
Our Purpose:
“We champion and empower workers who make our world work better” Major benefits include medical, vision and dental, Life and Disability coverage.
Other benefits included:
401K, Tuition reimbursement, Employee Assistance Program, Flexible Spending Accounts, and many others. What You Will Do as a
Customer Support Representative:
As a Customer Support Representative you are responsible for all customer support activities and inquiries within the business. This involves strong interdepartmental interactions in order to provide complete and accurate information and support to customers, sales team, and management on routine and non-complex inquiries. How You Will Make a
Difference:
- Process orders and provide prompt and efficient response and resolution to all customer requests.
- Responsible for basic and routine telephone calls and emails from customers. Receive inbound calls (e.g., customer service and support), or make outbound calls (e.g., direct/telemarketing), or both.
- Performs various business support activities including identifying, enhancing, and following specific processes and procedures to maximize the efficiency of the business.
- Review and process customer requests for return authorization and credits.
Skills for
Success:
- High school diploma or equivalent education
- Minimum of one year of related experience strongly preferred
- Able to attend the majority of training, without having to take multiple days off, or leaving for an extended period of time
- Excellent phone etiquette and listening skills
- Strong communication skills
Job Type:
Full-time Pay:
$17.29 per hour
Benefits:
401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Vision insurance
Shift:
8 hour shift Day shift
Work Location:
In person
