Customer Support Specialist Position Available In Davidson, Tennessee
Tallo's Job Summary: The Customer Support Specialist position at Champion Windows in Nashville, TN, offers a pay range of $16.00 to $20.00 per hour. Responsibilities include answering customer support concerns, scheduling warranty appointments, and maintaining customer records. Qualifications include a high school diploma, 5 years of customer support experience, and strong communication skills.
Job Description
Customer Support Specialist
Location
US-TN-Nashville
Brand Name Champion Windows Category Customer Service/Support
Overview Champion Window – Customer Support Specialist (on-site position) As a Customer Support Specialist, you will work with customer support concerns, including scheduling warranty appointments, ordering parts, and maintain customer records through the process of installation and service. NOT a reomote position – on-site position.
Pay range:
$16.00 to $20.00 per hour Responsibilities
- Answer incoming customer experience support concerns including promptly returning messages via phone, text and email
- Make outbound calls to customers to provide updates on installation and service status
- Schedule warranty appointments for the Service Department
- Enter and maintain all customer records and job-related information into CRM Database
- Provide work orders to Service Measure Tech daily
- Audit orders for accuracy after confirmation is uploaded
- Generate and distribute Uninstalled and Accounts Receivable reports prior to scheduled meeting
- Provide support for PSG/CSC for assigned division(s)
- Manage routine customer concerns and help facilitate escalated customer concerns and ensure timely resolution
- Process electronic credit card and check payments
- Assist with receiving product(s) in CRM Database and/or F&O
- Support division(s) in Accounts Receivable collections and management
- Other duties as assigned Qualifications
- High school diploma or GED equivalent
- 5 year’s customer support experience preferred
- Experience in the home improvement industry a plus
- Must be service-oriented team player with high a high energy level; capable of multi-tasking, self-direction and working well with others
- Able to communicate clearly both verbal and written; customer service/multi-phone line experience helpful
- Excellent work ethic, solid attendance record and attention to detail
- Excellent written and oral communication skills including phone skills
