Firearms Call Center Customer Service Representative Position Available In Davidson, Tennessee
Tallo's Job Summary: The Firearms Call Center Customer Service Representative position at Glockstore/Undertech Undercover in Nashville, TN, involves handling inbound and outbound calls, resolving customer issues via online chats and emails, processing returns and exchanges, and providing product information and solutions. The role requires 4 years of firearms experience, 1 year of customer service experience, and proficiency in Microsoft Office. The pay is $18.00 per hour plus commission, with benefits including medical, dental, vision, and life insurance, along with additional coverages and paid time off. The job is full-time with an 8-hour day shift schedule.
Job Description
Firearms Call Center Customer Service Representative Glockstore/Undertech Undercover 1930 Air Lane Drive, Nashville, TN 37210
Customer Service Representative Responsibilities:
Handle large amounts of incoming and outbound calls. Answer, resolve, respond and complete customer issues through online chats. Answer and resolve customer inquiries through customer service email platform. Handle customer issues, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Process Returns, Exchanges (RMA’s), Refunds. Identify and assess customers’ needs to achieve satisfaction. Approve and bill orders that were generated through the website. Attracts potential customers by answering product and service questions and suggesting information about other products and services Contributes to team effort by accomplishing metric goals set by CSR Manager. Maintains and keeps up with Product knowledge / Market knowledge. Provides accurate, valid and complete information by using Netsuite, glockstore.com, and other online research techniques. Works overtime and weekends when required. Other duties as assigned § Must have minimum 4 yrs firearms and handgun experience / knowledge § 1 or more years of customer service experience § High School diploma or equivalent preferred § Proficient in Microsoft office (Word, Excel, Outlook) § Great verbal and written communication skills. § Ability to work well under pressure and adapt accordingly § Self-motivated, proactive and responsive Must have a positive attitude. Customer service is no place for negativity.
PHYSICAL DEMANDS
Must be able to sit for long periods of time.
PAY:
$18.00 hr (plus commission)
BENEFITS INCLUDE
Medical insurance Dental insurance Vision insurance Life insurance Additional insurance coverages offered such as pet insurance, short term disability, long term disability Paid time off Employee discount
Job Type:
Full-time Pay:
From $18.00 per hour
Benefits:
Dental insurance Health insurance Paid time off Vision insurance
Shift:
8 hour shift Day shift
Work Location:
In person
