Guest Service Representative Position Available In Davidson, Tennessee
Tallo's Job Summary: The Guest Service Representative at The Union Station Nashville Yards, Autograph Collection in Nashville, TN 37203 will focus on guest check-in and check-out procedures, ensuring a seamless guest experience. Responsibilities include greeting guests, assigning rooms, answering inquiries, handling payments, and maintaining records. A high school diploma or equivalent is required, along with at least 3 months of hospitality or customer service experience.
Job Description
Guest Service Representative The Union Station Nashville Yards, Autograph Colle Nashville, TN 37203 The Guest Service Representative will perform a range of duties in a professional, courteous, and efficient manner, with a primary focus on guest check-in and check-out procedures. These responsibilities are designed to ensure a seamless guest experience, contributing to overall satisfaction while maintaining operational effectiveness. Duties may extend beyond the check-in and check-out process, encompassing additional tasks that support the smooth functioning of the guest services department. Responsibilities Greet, register, and assign rooms to guests. Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers. Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions. ? Keep records of room availability and guests? accounts. May make, confirm and cancel reservations for guests. Compute bill, collects payment and makes change for guests. May post charges such as room, food, liquor or telephone by hand or machine. Date-stamp, sort and rack incoming mail and messages. Transmit and receive messages using equipment such as telephone, fax and switchboard. Understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance with hotel and company policies. Take the initiative to greet guests in a friendly and warm manner. If functioning in a
Lead Capacity:
(a) take responsibility for assigned employees in the absence of the Supervisor, (b) assign work, and ensure proper performance of assigned employees. May make restaurant, transportation or entertainment reservations for guests; may deposit guests? valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests Other duties as assigned by the leader Education and Experience HS Diploma or equivalent Minimum 3 months hospitality, general office, accounts receivable or customer service experience.
