Guest Service Representative – Hotel Experience Required Position Available In Davidson, Tennessee

Guest Service Representative – Hotel Experience Required 3.2 3.2 out of 5 stars Goodlettsville, TN 37072 Paying top dollar for Ihg Hotel Experience! Candlewood Suites has an opening for a Guest Service Representative. As a Guest Service Representative you will be responsible for registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. Responsibilities Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to clients’ complaints in a timely and professional manner Communicate with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments Work experience as a Hotel Front Desk Agent, Receptionist or similar role. Experience with IHG Hotels and/or Opera computer system would be great!

Job Type:

Full-time Experience:

Front Desk:

1 year (Preferred) hospitality: 1 year (Preferred) Physical Requirements Bending/kneeling – repeated bending and kneeling Mobility – must be able to reach all areas of hotel to assist clients. Prolonged standing. Occasional carrying and lifting of files and office items up to 25 lbs. Material/Equipment Used Standard office equipment including but not limited to: computer, telephone, copier, cash register, PC, and fax machine

Job Type:

Full-time Pay:

$14.00 – $15.00 per hour

Benefits:

Dental insurance Employee discount Paid time off Vision insurance

Experience:

hotel: 1 year (Preferred) Customer service: 1 year (Preferred)

Work Location:

In person