Import Customer Service Representative Position Available In Davidson, Tennessee
Tallo's Job Summary: The Import Customer Service Representative position at V Alexander & Co in Nashville, TN requires prior experience in Freight Forwarding. Responsibilities include tracking shipments, resolving issues, and managing customer inquiries. Candidates should have basic computer skills, knowledge of Microsoft Office, and at least one year of industry experience. This full-time role offers benefits such as 401(k) matching, dental and health insurance, paid time off, and a day shift schedule.
Job Description
Import Customer Service Representative V Alexander & Co 22 Century Boulevard, Nashville, TN 37214 Overview The Customer Service Representative (CSR) will be responsible for tracking customer shipments, resolving any issues that arise and working with accounting on billing issues. Prior experience in the Freight Forwarding industry as a Customer Service Representative or in Operations is required . Responsibilities Organizes production by reviewing, planning, and allocating shipments. Validating and confirming ocean shipment bookings. Managing shipments from origin to destination to ensure customer satisfaction. Manage daily emails/phone calls from customers. Exceptional customer service, for both internal and external customers, in regards to the development and retention of the customer. Direct customer questions/concerns to the correct department for handling and respond with an answer to the customer. Use daily customer service report to make sure all release requirements have been met before containers arrive at final destination. Request documentation from Agents and Steam Ship Lines (Telex Releases, Arrival Notices). Process of freight payments. Handling transportation only accounts from start to finish. Skills High School Diploma or GED equivalent. Associates degree or higher preferred. At least one year in the Freight Forwarding/Ocean Import industry with knowledge of the rules and regulations. Basic computer skills and knowledge of Microsoft Office (Outlook, Word, Excel, etc.). Additional Eligibility Qualifications Highly organized and comfortable monitoring multiple task queues. CargoWise One experience is a strong asset.
Job Type:
Full-time Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance
Shift:
8 hour shift Day shift
Experience:
Freight Forwarding as a
CSR/Operations:
1 year (Required) Ability to
Commute:
Nashville, TN 37214-3644 (Required)
Work Location:
In person
