Mercedes-Benz Service Advisor Position Available In Davidson, Tennessee

Mercedes-Benz Service Advisor Dream Motor Group- Mercedes-Benz of Music City – 4.0 Nashville, TN Job Details Full-time $80,000 – $130,000 a year 1 day ago Benefits Paid training Health savings account Health insurance Dental insurance 401(k) Flexible spending account Paid time off Vision insurance 401(k) matching Employee discount Opportunities for advancement Life insurance Qualifications Automotive repair 3 years High school diploma or GED Driver’s License Factory Communication skills Entry level Full Job Description Want to Work for Us?

PURPOSE:

The Service Advisor is responsible for ensuring an exceptional customer experience. By his/her actions, the Service Advisor influences the volume of service business and plays a key role in ensuring customer satisfaction. The Service Advisor is the dealership’s first-line customer relations and service sales representative.

ESSENTIAL DUTIES

Greet each customer in a prompt, courteous manner 100% of the time. Let customers who are waiting in line know that they will be helped soon. Schedule appointments using mykaarma and CDK. Communicate with service customers to determine the nature of the mechanical or electrical problem. Actively listen and help interpret customer’s statements accurately. Secure authorization from customers before repairs begin; cover cost estimate; and approximate time when vehicle’s work will be completed. Obtain customer and vehicle data. Secure method of payment. Test-drive the vehicle with the customer if there is any question as to the nature of the problem. Inspect all vehicles for bodywork, notify the customer that the work is needed and provide an estimate for Body Shop work. Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus. Point out additional needed service work and actively promote service sales. Understand and follow federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know etc. Ensure that all Repair Orders are accounted for and handled in a timely manner. If additional work is needed, explain the details to the customer, including the additional cost and time consideration and document properly in the Electonic Repair Order. Indicate in the Electronic Repair Order the exact repair instructions, making a special note of the main reason the customer brought the vehicle in. Identify in the Repair Order if repairs need special handling such as a special problem, repeat repair, rush or customer waiting. Provide correct estimates of labor and parts. If cost cannot be determined, leave open and contact customer later for approval. Obtain customer’s signature in the Electonic Repair Order. Set a time with the customer when they will be called to discuss the status of their vehicle. Obtain accurate customer contact information. Follow up progress of each Repair Order during the day. Contact customer by telephone, text or email regarding changes in the estimate or time promised. Record changes in the system in approved fashion. Handle telephone, text and email inquiries regarding work in process and appointments and return messages promptly. Deliver vehicles to customers and perform an active delivery answering any questions. Advise the customer of future maintenance or repair needs. Ensure all needs were met; ask if there is anything else that can be done. Explain the survey they will receive and the importance of it. Escort customer to their vehicle. Be responsible for quality control to ensure that work is completed as requested and to reduce comebacks. Make sure vehicle is clean. Pull vehicle up for customer or ask Porter to valet vehicle. Interpret warranty information and policies to customers. Keep Service Manager informed of all problems and potential problems involving repairs, customers and equipment. Stay up-to-date on technical and performance information on all vehicles serviced by dealership. Refer leads and prospects for vehicle sales to the new and pre-owned car department(s). On completion of work, Repair Orders must be closed in a timely and efficient manner. Participate in any dealer promotion or program when needed. Attend training as recommended by dealer management and Mercedes-Benz Operations Guidelines. Attend training classes as directed by management. Report to management any situation or condition that jeopardizes the safety, welfare or integrity of the dealership, its personnel or customers.

QUALIFICATIONS

• High school diploma or the equivalent Three years of experience in an auto repair facility Factory training credentials Excellent oral and written communication skills Proficient knowledge of dealership’s computer systems CDK and mykaarma Ability to collaborate with the public, sometimes with several customers at a time Ability to collaborate with other dealership personnel Must have valid in-state driver’s license and have and maintain an acceptable, safe driving record and safe driving habits in order to drive both customer vehicles and a demonstrator vehicle Must be insurable Must be a team player with impeccable honesty and integrity Maintain a high level of professional personal appearance and conduct

BENEFITS

Fast paced work environment Paid training and professional development plans Career growth opportunities Medical and dental coverage available Paid vacation 401(k)

Job Type:

Full-time Pay:

$80,000.00 – $130,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance

Work Days:

Monday to Friday Rotating weekends

Work Location:

In person