Patron Services Specialist Position Available In Davidson, Tennessee

Patron Services Specialist Tennessee Performing Arts Center Management Corp – 3.0

Nashville, TN Job Details Full-time Estimated:

$35.4K – $43.1K a year 15 hours ago Qualifications Bilingual Microsoft Word Spanish Microsoft Excel Customer service Writing skills Basic math English Windows High school diploma or GED Organizational skills Computer skills Customer support Communication skills Entry level Under 1 year Order fulfillment Time management Office experience Full Job Description The Patron Services Specialist processes ticketing transactions quickly and accurately using Tessitura CRM software and fields phone, email, and in-person patron inquiries. With a focus on excellence, this position ensures client and patron satisfaction, through broad product knowledge and precise order processing for all events at Tennessee Performing Arts Center and War Memorial Auditorium. This Patron Services Specialist is a positive team player, engaged with our company and TPAC’s mission, and serves as a physical representation of TPAC’s core values. By balancing creative solutions with understanding and patience, the patron services agent is an active, accurate, and valuable front line service provider for our patrons, clients, and fellow staff members. This role is non – exempt, full-time, and reports to the Box Office Manager.

Primary Responsibilities:

Provides call center support for all incoming and outgoing calls. Follows up on voicemails left by patrons for all call center lines. Responds to customer service issues as directed by Box Office Management. Assists with special communications with TPAC patrons including those requiring a third-party translator. Stays current on upcoming shows/events, pre-sale/public on sale dates, and special offers to better assist patrons. Primary support during the annual season ticket campaign: assisting patrons with season ticket purchases, setting up payment plans, assigning seats, printing and mailing season tickets. Processes ticket orders and exchanges for all ticketed events held at TPAC’s venues. Provides the aforementioned services to patrons in person at the Box Office. Monitors and responds to patron emails sent to the Box Office inbox. Periodically works ticketed events, distributing will call tickets and handling walk-up ticket sales. At direction of Box Office Management, implements outbound customer service calls to ticket buyers. Regularly attends staff meetings. The responsibilities listed above are not all inclusive. Other related duties may be assigned.

Skills and Knowledge:

Required:

High school diploma or general education degree (GED). Strong organizational skills. Strong written and verbal communication skills. Previous 3-6 months experience in customer support. Solid working computer knowledge of standard Windows computer applications including MS Word, Excel, & Outlook. Able to concentrate on multiple problems at once. Excellent time management and prioritization skills. Customer service savvy and ability to handle the public with care. Trusted to handle confidential material. The ability to prioritize and identify critical issues, and work towards resolutions. Capacity to accommodate a flexible schedule, including daytimes, evenings, weekends, and holidays as well as being able to perform in a fast-paced, dynamic work environment.

Preferred:

Two or more years customer service experience and/or training. Knowledge and familiarity with the Tessitura ticketing system. Previous box office experience and passionate about the performing arts.

Bilingual:

English/Spanish. Frequent Functions and Working Conditions Working in an office environment and customer-facing role. Comfort with navigating both front of house and backstage areas. Night and weekend operations show support.

Physical:

Seeing, Hearing/Listening, Dexterity, Ascending/Descending Stairs, Standing/Being Stationary for long periods of time

Mental:

Understanding & writing simple written/verbal communications, Analysis/Problem Solving, Judgement/Decision Making, Spatial Awareness, Basic Math Skills Frequent Functions include :

Physical:

Lifting/Moves/Transports 30 lbs.

Pushing/Pulling, Bending/Stooping Work Environment:

Ability to work outside in all weather conditions including seasonably hot or cold temperatures, loud environments. TPAC is an Equal Employment Opportunity employer. All aspects of the employment process will be merit-based and applied without discrimination on the basis of race, color, religion, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship or other protected characteristics.