Primary Contact Center Representative (Call Center) Position Available In Davidson, Tennessee
Tallo's Job Summary: The Primary Contact Center Representative position at F.N.B. Corporation in Hermitage, Pennsylvania, involves handling inbound and outbound calls, addressing customer needs, promoting products, and providing exceptional service. Requirements include high school diploma or GED, 1 year of related experience, strong communication skills, and the ability to multitask in a fast-paced environment. Ability to work some holidays and weekends is necessary.
Job Description
Primary Office Location:
3014 East State Street. Hermitage, Pennsylvania. 16148. Join our team. Make a difference – for us and for your future.
Position Title:
Primary Contact Center Representative Business Unit:
Retail Operations Reports to:
Contact Center Supervisor Position Overview:
This position is responsible for handling a high volume of inbound and or outbound calls. Identify our customer’s needs, provide product/service information, and to resolve any questions and or concerns they may have. The candidate should be familiar with various banking concepts, products, services, and have the ability to perform various customer service tasks. The candidate should have an outgoing, upbeat, and friendly demeanor. A positive work ethic and must work well in a team environment.
Primary Responsibilities:
Responds to a high volume of incoming telephone calls related to customer service requests and general inquiries. Resolves customer issues and promotes products and services by identifying the customer’s needs, determining the best solution, and communicating the resolution to the customer while meeting all key performance metrics. Performs various tasks to include refund requests, dispute handling, payoff quotes, address complaints, update account changes, process stop payments, submit credit card limit increase inquiries. Provide basic trouble shooting support for online banking products and services such as password resets, mobile banking, and bill payments. Support branch operations and act as a liaison between the branch and customer through engagement and ownership of the service request. Act as the “voice of the customer” by submitting feedback. Builds sustainable relationships by displaying a friendly demeanor, superior customer service, empathy and the desire to help, while providing exceptional customer service. Performs other related duties and projects as assigned. All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation’s risk management program. F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions. Minimum Level of Education Required to Perform the Primary Responsibilities of this
Position:
High School or GED Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this
Position:
1 Skills Required to Perform the Primary Responsibilities of this
Position:
Excellent communication skills, both written and verbal Excellent customer service skills Detail-oriented Ability to work and multi-task in a fast paced environment Ability to use general office equipment Ability to use a personal computer and job-related software MS Word – Basic Level MS Excel – Basic Level Strong problem solving ability Patience when dealing with difficult situations. Licensures/Certifications Required to Perform the Primary Responsibilities of this
Position:
N/A Physical Requirements or Work Conditions Beyond Traditional Office Work:
Ability to work some holidays and weekends. Ability to sit for extended periods of time Equal Employment Opportunity (EEO): It is the policy of FNB not to discriminate against any employee or applicant for employment because of his or her race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, or status as a protected veteran. FNB provides all applicants and employees a discrimination and harassment free workplace. A culture of teamwork. A history of success. As a leading diversified financial services company, F.N.B. Corporation (FNB) offers a wide range of opportunities for individuals who want to grow their careers. The FNB team is a group of highly qualified professionals who work together to provide comprehensive financial solutions across our corporate footprint, which includes Pennsylvania, Ohio, Maryland, West Virginia, Virginia, North Carolina, and South Carolina. Our consistent recognition as a best place to work and top workplace by our own employees symbolizes the outstanding culture we represent. Sign up for
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