Service Support Clerk Position Available In Davidson, Tennessee

Service Support Clerk Gateway Industrial Power, Inc. – 2.8

Nashville, TN Job Details Full-time Estimated:

$38.9K – $46.2K a year 23 hours ago Benefits Disability insurance Dental insurance Vision insurance 401(k) matching Qualifications Mid-level High school diploma or GED Driver’s License 2 years Communication skills Full Job Description PartsService Support As a well know Carrier Refrigeration, Volvo, and Hino dealership, we have 14 locations throughout Illinois, Missouri, Wisconsin and Tennessee. Come join our hard-working, long-standing, and highly reviewed branch in Nashville, TN! We are a family-owned business that values our employees beyond just paying them for work. We want our employees to be proud of GTR and enjoy coming to work each day. If you describe yourself as a people person, this is the position for you!

Job Duties:

Represent GTR to all customers through the efficient and accurate handling of customer questions and repair orders. Act as a liaison between the customer and technicians to ensure all parties know the status of repairs. Verify warranty and service contracts as needed. Provide accurate repair orders and estimates to customers to maintain profit margins. Maintain service records and prepare billing invoices for customers. Work with Accounts Payable to resolve any receipt/ invoice questions. Provide invoices to customers and collect payment. Observe and report customer information, including customer buying habits and competitive intrusion. Answer all customer questions both in person and over the phone in a courteous manner. Other duties as assigned.

Desired Competencies:

Knowledge and experience with parts/ mechanics or a related field is beneficial. Excellent communication skills. Organized and detail oriented. Proficient with computers. Team Player.

Self- Aware:

ability to handle stress under pressure. Excellent customer service. Flexibility to meet changing demands.

Qualifications:

High school diploma or equivalent. Valid driver’s license with clean driving record. 2+ years’ experience in a Service Support position or similar position is beneficial but not required.

Benefits:

Quarterly Bonuses. Health, Dental and Vision Insurance. 401K with company matching. Company paid Short-termLong-Term Disability Insurance. We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.