Utility Customer Care Agent 1- Call Center Position Available In Davidson, Tennessee

Utility Customer Care Agent 1

• Call Center Metropolitan Government of Nashville & Davidson County
• 3.

3 Nashville, TN Job Details Full-time $44,122.33 a year 6 hours ago Benefits Paid holidays Qualifications Mid-level High school diploma or GED 4 years Communication skills GIS Full Job Description Position Description This Utility Customer Care Agent 1 , located in the Customer Service Division of Metro Water Services (MWS), serves customers by answering phone and online inquiries, resolving billing or service-related problems, processing requests and maintaining information in various Customer Service Information Systems. Excellent oral and written communication skills are required to be successful in this structured, fast-paced environment. This is a sedentary job in a traditional office environment. This position is in the Target Forward program. Employees in the Target Forward Program can automatically qualify for a job promotion and salary increase once years of experience, knowledge, skills, abilities and other qualifying parameters have been met. MWS provides water treatment and distribution, wastewater collection and reclamation, stormwater management and solid waste collection services for our customers. The Customer Services Division serves as the first point of contact through the Call Center, Dispatch, online chats, social media, and other channels. MWS employees are engaged 24 hours a day, each day of the year, for everyone who lives, works, or plays in Nashville. Serving over 220,000 customers across the region, our dedicated, diverse workforce continues to make MWS a leading utility. We are looking for highly engaged individuals to join our team. Typical Duties Assists residential and commercial customers with new service, transfer of service, and termination of service requests. Calculates required deposits for new service and determine if fees may be due from prior service by researching customer account history. Maintains customer accounts; determine customer account balance; reconcile accounts; make adjustments if necessary; and devise payment arrangements if appropriate. Utilizes various computer software systems to enter information. Researches records with NES and other MWS and Metro departments/divisions. Composes letters, memoranda, notices and related documents in an effort to resolve customer account and/or service issues, inquiries from other MWS divisions, and inquiries from other Metro departments. Organizes and maintain a variety of forms and documents related to billing. Minimum Qualifications High School Diploma and four (4) years of customer relations experience.

• No Substituions.
• Candidates with accreditations earned in a foreign institute are encouraged to apply.

Note:

Per Metro Ordinance No.

SO94-1078.

All employees of the Metropolitan Government shall be residents of the State of Tennessee or become residents of the state within six (6) months of employment as a prerequisite to employment with the Metropolitan Government. Preferred Experience, Knowledge, Skills, and Abilities Experience using software programs including Customer Information Systems, Asset Management Systems, ESRI GIS, or similar Experience in utilizing multiple software applications simultaneously We are an equal opportunity employer that values diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. Metro Nashville Government respects the religious beliefs and practices of all employees and will make, on request, an accommodation for such observances when a reasonable accommodation is available that does not create an undue hardship on business operations. Requests for ADA or other protected accommodations for the recruitment process should be directed to Human Resources at 615-862-6640. Full-time, Civil Service positions

• 10 Vacation Days per year (increasing after 5 years of service) 1 Sick Day per month 12 Paid Holidays per year Public Safety
• Sworn and Civilian positions
• 20 vacation days per year 3 Personal days per year 1 Sick Day per month 12 paid holidays per year Part-time, Non Civil Service positions
• Visit HR and Benefits webpages for more information. Full-time, Non Civil Service positions
• contact hiring department for benefits information Seasonal/Temporary positions
• no benefits offered.