Customer Support Analyst Position Available In Decatur, Tennessee

Customer Support Analyst
Regular Full-Time
Professionals
Parsons, TN, US
2025-05-06T13:43:18.249Z 4 days ago

Requisition ID:

1146

Salary Range:

$45,400.00 To $56,800.00 Annually
SHAZAM recognizes that financial institutions build better communities, and this drives our passion to strengthen financial institutions. We are a trusted partner to our valued customers providing answers, choice, and innovation with an impeccable level of customer service – a level unmatched in the industry.
And here’s the best part – we’re a national company that offers a small-company feel, a cultural balance that’s hard to come by but very real at SHAZAM. Your growth and development are top priorities and you’ll be surrounded by talented individuals and postured to make a real difference in the company. As a team member at SHAZAM, you’ll be an essential part of our mission as we work together strengthening financial institutions.
This is a hybrid position based out of our Des Moines, IA or Parsons, TN office.
What we’re looking for:
SHAZAM is looking for a Customer Support Analyst to join our team. In this position, you will be responsible for providing quality customer support as it relates to customers’ use of the core, platform, digital banking and document imaging products.
What you’ll do: Assist the customer in using the systems to solve problems.
Offer enhancement requests when certain issues cannot be resolved by the current system.
Communicate proper expectations with the customers on problem resolution.
What you need:
Minimum of three years of technical customer service experience in the financial services industry.
Experience with a customer ticket tracking software preferred. Proficient in Microsoft Office Suite, including Teams.
What’s in it for you:
Supportive, collaborative, inclusive, and diverse work environment..
Career learning, development, and growth opportunities.
Culture of respect and dignity, teamwork, honesty, and integrity.
Excellent benefits:
Health, dental, and vision insurance
401(k) retirement plan with company match
Flexible spending and health savings accounts
Life insurance and short- and long-term disability provided at no cost
Time away from work – PTO, VTO, paid parental leave, and company holidays
Educational assistance
Professional Certification Bonus program
Actual compensation is based on various factors, such as geographic location, experience, education, and/or skill level, and is finalized at the time of offer.
SHAZAM is an equal opportunity employer, including those with disabilities or status as a protected veteran. All qualified applicants will receive consideration for employment.

Visa Sponsorship:

This position is not eligible for sponsorship for work authorization by ITS, Inc. Therefore, if you require sponsorship for work authorization now or in the future, we cannot consider your application at this time.