Customer Service Representative Position Available In Dickson, Tennessee

Customer Service Representative Sewing Parts Online 220 Tennsco Drive, Dickson, TN 37055 Are you a detail-oriented individual who thrives on connecting with people and delivering exceptional customer service? Do you enjoy building meaningful relationships while tackling tasks with precision and professionalism? If this sounds like you, we want to meet you! Sewing Parts Online is looking for a friendly, organized, and motivated individual to join our customer service team. In this role, you’ll be the heart of our customer interactions—answering inquiries, providing expert support, and ensuring every customer feels valued. Don’t worry if you’re new to sewing; we provide in-depth paid training to set you up for success. At Sewing Parts Online, we’re more than just a workplace—we’re a family, and we genuinely care about each team member. Who We Are Sewing Parts Online is a 16-year-old e-commerce company based in Dickson, just minutes from Lowe’s. We specialize in selling sewing machines, parts, and supplies to customers worldwide. Our team of 42 is close-knit and welcoming, with a strong focus on fostering a family-like atmosphere. Here, you’re more than just a number; you’re part of a supportive community that celebrates your successes.

Why You’ll Love Working Here Competitive Compensation:

Hourly wage plus commissions.

Comprehensive Benefits:

Health, vision, and dental benefits after 90 days.

Growth Opportunities:

Room for advancement in a growing company. Time Off to

Recharge:

Paid holidays, PTO after 90 days (with annual increases), and paid bereavement leave.

Employee Perks:

401K with company match. Paid maternity leave after 12 months. Weekly direct deposit (no paycheck holds). Catered holiday meals and a large Christmas party. Birthday presents and yearly anniversary bonuses. Free beverages, standing desks, and ergonomic chairs. Employee discounts on products. What You’ll Be Doing Answering customer inquiries via phone, email, and live chat. Assisting customers in placing orders over the phone. Conducting product research to support customer needs. Contacting suppliers for ETA updates. Handling challenging customer interactions with professionalism and empathy. What We’re Looking For Strong oral and written communication skills. Exceptional attention to detail with the ability to multitask effectively. Calm and collected under pressure, especially in fast-paced environments. Strong PC skills and the ability to navigate multiple computer programs simultaneously. Typing skills (20+ WPM preferred). Next Steps If you’re excited to join a company that values professionalism, attention to detail, and genuine customer connections, we’d love to hear from you! After applying, please complete our Culture Index Survey to help us understand your work style. It’s quick and has no wrong answers—just click the link below: https://go.cultureindex.com/p/qZBrl9D6

NZIOC Job Type:

Full-time Pay:

$14.00 – $17.00 per hour Expected hours: 40 per week

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance On-the-job training Paid time off Vision insurance

Shift:

8 hour shift Day shift Application Question(s): To move your application forward, please take our culture survey via the link below. It helps us to understand your work style. It only takes 8-10 minutes to complete, and there are no wrong answers.

https:

//go.cultureindex.com/p/qZBrl9D6NZIOC Sewing experience is a plus but is not required. How many years of sewing experience do you have?

Work Location:

In person