Regional Customer Service Representative (CSR)– Position Available In Dickson, Tennessee

Regional Customer Service Representative (CSR)– Mid-Cumberland Human Resource Agency Dickson, TN 37055 This position is responsible for answering calls, scheduling and dispatching in a multi-county public transportation system. Responsibilities include answering these calls in a timely and professional manner while entering accurate and complete trip data into the Ecolane software, processing real time client and driver feedback regarding pickups and deliveries in a manner that enables Mid-Cumberland to provide quality customer service is necessary, communicating with Lead Drivers to produce an efficient, doable schedule in a timely manner. Professional phone etiquette, attention to detail, strong customer service and organizational skills are required. The ability to make logical decisions regarding customer service, operational procedures, and policies of the agency is a must. Processing real time client and driver feedback regarding pickups and deliveries in a manner that enables Mid-Cumberland to provide quality customer service is necessary. The Transportation Director evaluates Job performance. Full benefits, 40 hrs/week.

EOE MINIMUM QUALIFICATIONS

High School Diploma/GED or equivalent experience to perform necessary functions of the job. Good computer and customer service skills. Pass Pre-employment drug and alcohol screen and background check.

SELECTION PROCEDURE

Candidates will be interviewed and the best applicant will be selected.

Job Type:

Full-time Pay:

From $13.94 per hour Expected hours: 40 per week

Benefits:

Dental insurance Health insurance Paid time off Vision insurance

Shift:

Day shift

Work Location:

In person