Find & Apply For Customer Service Representative Jobs In Franklin, Tennessee

Salary Information & Job Trends In this Region

Customer Service Representatives in Franklin, Tennessee, assist customers by handling inquiries and resolving issues efficiently. - Entry-level Customer Service Representative salaries range from $28,000 to $35,000 per year - Mid-career Customer Service Manager salaries range from $40,000 to $55,000 per year - Senior Customer Relations Director salaries range from $60,000 to $80,000 per year The role of Customer Service Representatives in Franklin has been crucial in supporting the local economy, especially in retail and telecommunications sectors, traditionally strong in the area. Over the years, customer service in Franklin has transitioned from primarily phone-based interactions to include email, chat, and social media platforms, reflecting broader technological advancements and consumer expectations. Recent trends in customer service in Franklin involve a greater emphasis on customer experience and satisfaction, the use of CRM software for better service delivery, and an increased focus on building long-term customer relationships through personalized service.