Customer Service Account Associate Position Available In Hamilton, Tennessee

Job Description:

At T-Mobile, we invest in YOU! Our Total Rewards Package ensuresthat employees get the same big love we give our customers. Allteam members receive a competitive base salary and compensationpackage – this is Total Rewards. Employees enjoy multiplewealth-building opportunities through our annual stock grant,employee stock purchase plan, 401(k), and access to free,year-round money coaches. That’s how we’re

UNSTOPPABLE

for ouremployees! Job Overview Account Associates work as a part of a Team to astound customerswith the effective resolution, proactive account management, andcustomer education. They determine and resolve root causes tocustomer concerns and inquiries, identify appropriate revenue andservice enhancement opportunities, and explore customer needs todevelop loyal and profitable customers, including activations,payment arrangements, and other collections activities, whenappropriate. This role is a learning role, where new experts arebuilding skills and competencies in these areas while alsodemonstrating world-class skills in courtesy, concern, timelyresolution, value creation, and relationship building.

Job Responsibilities:

Provide effective and timely resolution of various customerinquiries and concerns. Build customer loyalty and value through effective accountmanagement, identifying appropriate additional products, features,and services, and collecting past-due balances. Deliver exceptional customer service using resourcedocumentation for reference and the automated and training toolsprovided. Meet department productivity and quality standards. Approaches each call with a cando mindset and treats eachcustomer with respect, courtesy, and a genuine desire to help. Complete training requirements to learn new skills andprocesses, grow knowledge of systems, and develop proficiency incompany values, organizational requirements, and competenciesneeded for the Expert role.

Education and Work Experience:

High School Diploma/GED (Required) 6 months customer service experience preferred

Preferred Knowledge, Skills and Abilities:

Ability to work efficiently with multiple applications andcomputer screens simultaneously. (Required) Windows (Microsoft Word, Excel, and PowerPoint preferred)(Preferred)

Licenses and Certifications:

At least 18 years of age Legally authorized to work in the

United States Travel:

Travel Required (Yes/No):

No DOT Regulated:

DOT Regulated Position (Yes/No):

No Safety Sensitive Position (Yes/No):

No Hourly Base Pay:

$20.00 All employees at T-Mobile, are guaranteed to earn $20/hourinclusive of base pay and incentives. And since we are ALL owners,EVERY employee at T-Mobile is eligible for an Annual StockGrant. At T-Mobile, our benefits exemplify the spirit of One Team,Together! A big part of how we care for one another is working toensure our benefits evolve to meet the needs of our team members.

Full and part-time employees have access to the same benefits wheneligible. We cover all of the bases, offering medical, dental andvision insurance, a flexible spending account, 401(k), employeestock grants, employee stock purchase plan, paid time off and up to12 paid holidays – which total about 4 weeks for new full-timeemployees and about 2.5 weeks for new part-time employees annually- paid parental and family leave, family building benefits, back-upcare, enhanced family support, childcare subsidy, tuitionassistance, college coaching, short- and long-term disability,voluntary AD&D coverage, voluntary accident coverage, voluntarylife insurance, voluntary disability insurance, and voluntarylong-term care insurance. We don’t stop there – eligible employeescan also receive mobile service & home internet discounts, petinsurance, and access to commuter and transit programs! To learnabout T-Mobile’s amazing benefits, check outwww.t-mobilebenefits.com . Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn’t havea corporate ladder-it’s more like a jungle gym of possibilities! Welove helping our employees grow in their careers, because it’s thatshared drive to aim high that drives our business and our cultureforward. By applying for this career opportunity, you’re living ourvalues while investing in your career growth-and we applaud it.

You’re unstoppable! T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisionsconcerning the employment relationship will be made without regardto age, race, ethnicity, color, religion, creed, sex, sexualorientation, gender identity or expression, national origin,religious affiliation, marital status, citizenship status, veteranstatus, the presence of any physical or mental disability, or anyother status or characteristic protected by federal, state, orlocal law. Discrimination, retaliation or harassment based upon anyof these factors is wholly inconsistent with how we do business andwill not be tolerated. Talent comes in all forms at the Un-carrier. If you are anindividual with a disability and need reasonable accommodation atany point in the application or interview process, please let usknow by emailing ApplicantAccommodation@t-mobile.com “>ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500 .Please note, this contact channel is not a means to apply for orinquire about a position and we are unable to respond tonon-accommodation related requests.