Customer Service Representative Position Available In Hamilton, Tennessee
Tallo's Job Summary: The Customer Service Representative position in Chattanooga, TN involves providing accurate and professional customer service for non-emergency medical transportation services. Duties include assisting callers, screening eligibility, scheduling transportation, and maintaining confidentiality. Required skills include communication, basic computer skills, and customer service experience. High school diploma or equivalent is required for this role.
Job Description
Customer Service Representative 1.8 1.8 out of 5 stars 5600 Brainerd Road, Chattanooga, TN 37411
SUMMARY:
This position is responsible for ensuring that all consumers receive accurate, courteous, and professional customer service related to requests for non-emergency medical transportation services
ESSENTIAL FUNCTIONS
Assists callers efficiently and in a polite, courteous and professional manner at all times. Conducts appropriate screening and eligibility functions. Obtains correct information to schedule appropriate modes of transportation. Maintains current knowledge of local operating transportation policies. Accurately and effectively uses trip scheduling and dispatch software. Maintains client, company and employee confidentiality. Communicates with facilities and/or providers as necessary to assure efficient transportation services. Coordination of urgent care and/or discharges with Trip Validation Specialist Keeps Supervisor informed concerning scheduling and/or service delivery problems Completes all required records and reports Effective use of telecommunications systems
REQUIRED SKILLS AND ABILITIES
Excellent communication skills Basic computer and typing skills Type 30 wpm Customer service experience Able to work in a busy environment Able to work independently or with a team
QUALIFICATION
High School graduate or equivalent
