Customer Service Representative, SBO Position Available In Hamilton, Tennessee
Tallo's Job Summary: This job listing in Hamilton - TN has been recently added. Tallo will add a summary here for this job shortly.
Job Description
Customer Service Representative, SBO MedSrv Chattanooga, TN 37421
Job Title:
Customer Service Representative Location:
Onsite•
Chattanooga TN Job Type:
Full•
Time Department:
SBO Call Center Pay Scale:
$35,360•$40,400/yr
About MedSrv, LLC:
As the healthcare industry continues to grow, so does the need for consistent, effective Revenue Cycle Management. At MedSrv, we believe it takes more than just technology and technical expertise to make a difference. It takes innovation, a willingness to adapt, and a passion to be the best. We are the difference in Revenue Cycle Management•guided by faith and committed to serving with integrity and compassion.
Position Summary:
We are seeking Customer Service Representatives to join our growing Call Center team. In this role, you will handle both inbound and outbound calls, providing exceptional service to patients with a focus on whole-person health. You’ll be the voice of MedSrv, helping patients navigate their healthcare financial journey with empathy, clarity, and professionalism.
Supervisory Responsibilities:
None Duties/Responsibilities:
Interacts with customers via telephone, email, online chat, to provide support and information on products or services. Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff. Ensures that appropriate actions are taken to resolve customers’ problems and concerns. Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments. Performs other related duties as assigned.
Required Skills/Abilities:
Excellent communication skills including active listening. Service-oriented and able to resolve customer grievances. Proficient computer skills with the ability to learn new software.
Education and Experience:
High school diploma or equivalent. Customer service experience preferred.
Physical Requirements:
Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. Why Join Us? Be part of a mission-driven team that values, faith, integrity, and compassion. Graduated pay scale with increases at 90 days, 6 months, and 1 year Bonus opportunities up to an additional $250.00 a month. Multiple schedules to choose from including a reduced full time option. Opportunities for growth and advancement in a rapidly expanding company. Supportive and inclusive and casual work environment. Training and development programs to help you succeed. Balanced work-life schedule•
NO WEEKENDS!
Paid time off, full benefits packages and a Matching 401k plan Ready to make a difference in healthcare? Apply today and join MedSrv•where we guide by faith and serve with heart.