Technical Support Representative Position Available In Hamilton, Tennessee

Technical Support Representative MedSrv Chattanooga, TN Job Details Full-time $20 an hour 15 hours ago Benefits Paid time off 401(k) matching Qualifications Software troubleshooting Customer service Microsoft Office High school diploma or GED Computer hardware 1 year Communication skills Entry level Full Job Description Technical Support Representative About MedSrv As the healthcare industry continues to grow, so does the need for consistent, effective Revenue Cycle Management. But it takes more than just technology and technical expertise. It takes innovation, a willingness to adapt, and passion to deliver the best. NACS | MedSrv is the difference in Revenue Cycle Management. We’re looking for a Technical Support Representative to join our growing team. The Technical Support Representative will provide technical assistance and answers to users’ questions, assisting users by troubleshooting problems with computer hardware or software. Come on and join us as we continue our mission to guide by faith and serve with integrity and compassion!

Schedule:

Full-time Location:

Hybrid Compensation:

$20.00/hr. Benefits for you and your family: Paid time off Full benefits package Matching 401k plan Balanced work-life schedule – NO

WEEKENDS!

Casual work environment Career Development In this role: You will be responsible for providing expert assistance to colleagues who are experiencing technical issues with equipment or systems. This will require a comprehensive understanding of the technology being supported, as well as the ability to troubleshoot and resolve issues effectively and efficiently. You will bring value to the team by: Identifying, investigates, and resolving users problems with computer software and hardware. Fielding support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns. Consult with users to determine steps and procedures taken to identify and resolve the problem. Applying knowledge of computer software, hardware, and procedures to solve problems. Guiding users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions. Collaborating with other staff to research and resolve problems. Maintaining knowledge of technology innovations and trends. Performing other related duties as assigned. Requirements you must have for success: Excellent verbal and written communication skills. Excellent interpersonal and customer service skills. Professional and pleasant telophone manner. Ability to explain technical issues to technical and nontechnical employees. Strong analytcial and problem-solving skills. Proficient with Microsoft Office Suite or related software. Proficient with or the ability to quickly learn an array of computer hardware and software.

Education and Experience requirements:

High School Diploma At least 1-3 years of Customer Service experience Experience in the Healthcare sector preferred.

Language Skills:

Ability to: read and comprehend complex instructions, correspondence, and memos; write and present information to leadership, vendors, clients, and other employees of the organization.

Mathematical Skills:

Must be able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Have the ability to compare rate, ratio, and percent and to draw and interpret various graphs.

Reasoning Ability:

Ability to: deal with problems involving several concrete variables in standardized situations; plan, organize, delegate, and prioritize work; provide clear and effective direction to staff; communicate effectively orally and in writing; establish and maintain effective working relationships with MedSrv departments, vendors, other businesses, and our clients; Must be able to multi-task.

Physical Demands:

You may be required to lift between 30-50lbs at times. Limited.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. We are an equal-opportunity employer and believe in the power of a diverse, inclusive team. We welcome all applications from all suitably qualified people, regardless of race, sex, disability, religion/ belief, sexual orientation, or age. Please let us know if you require anything which would enable your success throughout our interview process.