Customer Service Representative Position Available In Jefferson, Tennessee

Customer Service Representative 3.8 3.8 out of 5 stars Dandridge, TN 37725 Job Summary We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional support and assistance. Your primary responsibility will be to handle inquiries, resolve issues, and ensure a positive customer experience. The ideal candidate will possess excellent communication skills, a friendly demeanor, and the ability to work effectively in a fast-paced environment. Duties Respond promptly to customer inquiries via phone, email, or chat. Provide accurate information regarding products and services. Assist customers with order placement, modifications, and cancellations. Resolve customer complaints with empathy and professionalism. Maintain detailed records of customer interactions and transactions through data entry. Utilize effective phone etiquette to ensure clear communication. Collaborate with team members to improve service delivery and customer satisfaction. Stay informed about product updates and company policies to provide accurate support. Support multilingual customers by offering assistance in English and other languages as needed. Qualifications Previous experience in a call center or customer service role is preferred. Strong verbal and written communication skills in English; bilingual or multilingual candidates are highly desirable. Proficient in data entry with the ability to type accurately and efficiently. Excellent problem-solving skills with a focus on customer satisfaction. Ability to handle high call volumes while maintaining professionalism. Familiarity with customer support software or CRM systems is a plus. A positive attitude and willingness to learn new skills. Join our team today and help us deliver outstanding service that keeps our customers coming back! To apply quickly – click the link below: https://forms.gle/AXaDDvuS5rE7VKD4A?fbclid=IwZXh0bgNhZW0CMTAAYnJpZBExV05JSFZoVXhNdE5vMmp5ZwEe7Plm-aBgUqjUl-dEwHm9lHbYy5ljg_Wj2HgO_8dmmDVohdhxrZ864DXb8oI_aem_kGm1JqS3lZing1lZkyvk3

Q Job Type:

Full-time Pay:

$14.00 – $16.00 per hour

Benefits:

Dental insurance Health insurance Paid time off Referral program Vision insurance

Shift:

Day shift

Work Location:

In person