$18.77 Fast Hire Onsite Customer Service Rep (Financial Aid and Payment Questions) Position Available In Knox, Tennessee
Tallo's Job Summary: RemX is hiring Customer Service Reps for a fast-paced role in Knoxville, TN, offering $18.77/hr. Ideal candidates possess strong computer skills, communication abilities, and a willingness to learn. Responsibilities include assisting with financial aid and payment inquiries for colleges and universities. The position is a 3-month contract with full-time hours, Monday to Friday.
Job Description
$18.77 Fast Hire Onsite Customer Service Rep (Financial Aid and Payment Questions)
Knoxville, TN Description RemX is seeking Customer Service Reps for our client. You must have great computer navigation skills, customer service, grammar/communication skills and aptitude to learn complex concepts. You will be amongst a dedicated team that serves as an essential business office partner for colleges and universities nationwide. You will continuously support higher education institutions by answering question for enrollees, parents, and guardians.
Job Title:
Customer Service Rep
Location:
Onsite (Knoxville, TN 37922)
Pay Rate:
$18.77 an hr
Start Date:
5/19/2025
Position Type:
Contract 3-Month
Schedule:
Mon-Fri 8am-6pm
Hiring Process:
Pass Background and Drug Screen Duties Accurately input and process data at an efficient pace within required systems
Manage inbound and outbound calls to support the financial offices of higher education institutions
Provide assistance across departments as needed, adhering to company standards
Handle independent tasks such as processing return mail, conducting manual calls, tracking skip data, and updating reference details within set timelines
Strive to meet departmental benchmarks and performance goals
Exhibit an advanced understanding of financial aid procedures, covering all stages of loan management from initial application to final repayment
Offer constructive feedback to enhance departmental operations
Meet company-defined metrics for call statistics, quality assurance, and adherence to schedules
Participate in assigned projects to support organizational initiatives
Maintain flexibility in scheduling, ensuring availability for various shifts
Uphold the confidentiality and security of workstation and work area, ensuring data protection
Demonstrate reliability through consistent attendance and punctuality
Maintain a professional demeanor in both appearance and interactions
Approach challenges with a positive, solution-oriented mindset, even in high-pressure situations
Additional responsibilities as assigned
Overview Base Pay:
18.77 per
HOUR Other Pay:
Job Number:
1247653
Employee Type:
TTH Manage Others:
Not Specified Travel:
Not Specified Paid Relocation:
Not Specified
