Customer Service Monitoring Representative Position Available In Knox, Tennessee

Job Description:

Company Overview:

ADT has been in the business of helping save lives since 1874. Asthe #1 smart home security provider in the U.S., we help protectand connect families, businesses and larger commercial customerevery day. Our continuous innovation, advanced technology andstrategic partnerships deliver products and services that helpprotect life and valuables, whether at home, your business or onthe go. And as times change, so do we. Above all, our mission isclear: we help save lives for a living. Looking for a career whereyou can make a real impact? Join our team today and put purposebehind your paycheck. #WeAreADT Check out more about life at ADT here. Why Choose ADT? At ADT, it’s more than a job, it’s a noble purpose that defines us.

We are the leading provider of electronic security, interactivehome and business automation and monitoring services for residencesand small businesses in the United States. Every employee, from ourexecutive leadership team to our support centers are united underone noble purpose, we help save lives for a living. We are everydayheroes. You are doing more than earning a paycheck, you’re in animportant role that makes an impact in the lives of our customersevery single day. Join a company of individuals with passion,commitment, drive and ambition, using and developing our talentsfor good at work, home and our communities.

Major Responsibilities:

A Customer Service Monitoring Representative is responsible formonitoring and dispatching proper authorities for residential andsmall business alarms as well as contacting appropriate responsibleparties. This role is a pivotal part of our noble purpose to helpsave lives and is the first step in helping protect our customerswhen an alarm signal is received. •This role requires onsite work from our office located at 10620Kemp Fain Ln, Knoxville, TN 37932•A day in the life of a Customer Service Monitoring Representativecan look like: You will work in a dynamic, collaborative environment, workingclosely with customers and coworkers. Handling incoming alarm calls and placing outgoing calls toverify alarm activity, dispatching the proper authorities, andnotifying responsible parties. Paying attention to detail while documenting alarm handlingprocedures within the alarm screens. Completing alarm processing in accordance with departmentalprocedures. Providing alarm reset instructions and basic troubleshooting tocustomers during outbound alarm calls and inbound alarm callbacks. Receiving inbound calls related to alarm call backinquires. When you commit to us-we commit to you. Our employees receive acomprehensive, full benefits package that includes: What’s in it for you? You play an important role in saving lives for a living. ADT will provide all necessary equipment and resources to allowyou to be successful in your roles, which includes paid on the jobtraining. Remote work option, following training and eligibility. Once approved for remote work, ADT requires: Designated place to work from home. High speed internet. DSL, Cable or Fiber internet service withthe ability to hardwire via ethernet from cable modem to yourPC. At least 25mbps to of internet to download and 15mbps toupload ADT provides great, highly competitive pay, paid time off, petinsurance, and other compensation perks (401k + matching,comprehensive medical benefits, etc.). We also offer tuitionreimbursement for academic pursuits, adoption assistance, volunteeropportunities, childcare and eldercare resources, and muchmore. ADT offers a shift-differential policy that provides employeeswith supplemental pay on top of their hourly rate during times ofhigher-than-average customer call volume and when workingless-desirable shifts. Pathway to promotion. ADT provides the opportunities and skillsneeded to learn and train so you can explore exciting opportunitiesacross the ADT family that will continue to challenge and empoweryou. We’re looking for someone with results they are proud of like: High school diploma or equivalent required Minimum of six (6) months of customer service experiencerequired Ability to be licensed in multiple states Technical aptitude, problem solving skills and ability toprioritize multiple items at once

Pay and Benefits Disclosure:

You will receive an hourly pay rate of $17.50 effective on yourstart date. You will receive an additional $1.50 per hour for beingan Onsite or Hybrid employee. We offer employees access tohealthcare benefits, a 401(k) plan and company match, short-termand long-term disability coverage, life insurance, wellbeingbenefits and paid time off among others. Employees accrue up to 120hours in their first year. Your accrual rate increases after yourfirst year. We also offer 6 paid holidays. ADT is an Equal Employment Opportunity (EEO) Employer. We celebratediversity and are committed to building an inclusive team thatrepresents a variety of backgrounds, perspectives, and skills. ADTstrives to ensure every employee and applicant feels valued. Visitus at jobs.adt.com/diversity to learn more.