Customer Service Representative Position Available In Knox, Tennessee
Tallo's Job Summary: The Customer Service Representative role at Fifth Third Bank involves providing exceptional customer service, handling daily transactions, and resolving inquiries in line with bank policies. Responsibilities include promoting customer relations, maintaining confidentiality, and referring customers to appropriate services. This position requires knowledge of bank policies, ethical behavior, and the ability to meet sales referrals targets. No supervisory responsibilities are involved.
Job Description
Job Description:
GENERAL FUNCTION
Provide excellent customer care to customersregarding daily transactions, addressing inquiries, and problemresolution, in accordance with Fifth Third Bank policies. Refercustomers to the appropriate business partner for products andservices uncovered during business interactions and/orconversations.
ESSENTIAL DUTIES & RESPONSIBILITIES
Customer Service A. Promote good customer relations by consistently providingpremier customer satisfaction with a friendly demeanor, can-doattitude, and willingness to help at all times. B. Have a developed rapport with the customer base, greet by/usename, have knowledge of account ownership, be responsive and timelywith correspondence and problem resolution, and display a caringattitude. C. Act with confidence by answering or finding the answers tocustomer questions and finding solutions to customer issues. D. Maintain a position of trust and responsibility by keeping allcustomer business confidential. E. Follow the Bancorp Code of Business Conduct and Ethics and otherrelated policies, maintaining ethical behavior at all times. Bank Operations/Transactions A. Perform daily office responsibilities, working with the CustomerServices Manager, to maintain the efficient operation of theoffice. B. Maintain personally a balancing record that is in line withpolicy and have the ability to find and correct outages and toenlist help as needed for more difficult errors. C. Maintain knowledge of the bank policies and financial centerprocedures, and take responsibility to keep up to date on anychanges. D. Handle consumer and business customer problems withprofessionalism, directing more complex issues seamlessly to theCustomer Services Manager, or other management as necessary. E. Demonstrate sound judgment in decision making, abidingappropriately to established guidelines and procedures. Referrals A. Consistently meet or exceed sales referrals as set bymanagement. B. Continuously increase knowledge and skills throughself-motivation, formal education, seminars and in-housetraining. C. Maintain a well-developed working knowledge of the complete lineof products and services offered, taking responsibility to keep upto date and request assistance for further development needs. D. Initiate conversations to uncover customer needs and be capableof effectively referring customers to business partners for theselling and cross-selling bank products and services to customers,so that personal and Bank goals are consistently met and/orexceeded.
SUPERVISORY RESPONSIBILITIES
N/A
