Customer Service Representative Position Available In Knox, Tennessee

Customer Service Representative RemX•3.2 Knoxville, TN Job Details Temp-to-hire $17•$18 an hour 16 hours ago Qualifications Customer service Call center High school diploma or GED Entry level Under 1 year Full Job Description RemX is seeking experienced Customer Service Representatives to join our team in Knoxville, TN!

Position:

Customer Service Representative•

Onsite Employment Type:

Temp-to-Hire Location:

100% Onsite•Knoxville, TN 37923

Pay Rate:

$17/hour

Start Date:

May 6, 2025

Schedule:

Monday to Friday, 8:00 AM•5:00

PM EST Overview:

RemX is seeking experienced Call Center Representatives to join our team. In this role, you’ll be responsible for processing insurance payments on behalf of banks for escrow accounts tied to mortgage loans. You’ll utilize various systems and methods to ensure timely and accurate payment delivery to insurance carriers.

Key Responsibilities:

Process payments using CRM software, carrier websites, automated systems, or direct phone interactions Maintain accurate records and update payment statuses in internal systems Communicate with carrier customer service representatives to resolve payment issues or complete transactions Escalate complex issues to team leads as needed Monitor and manage daily workload to ensure timely completion of tasks

Qualifications:

High School Diploma or GED required Minimum of 6 months in a call center environment