Customer Service Representative Position Available In Knox, Tennessee

Customer Service RepresentativeJob Description:

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About Us:

At Foundever, we deliver leading customer experience (CX) solutions to global clients that offer their consumers many products including, life and health and property and casualty insurance, financial services, technical and warranty support, roadside assistance as one of the largest global providers of CX products. All calls are inbound calls only

• no cold calling.

This position requires you to be on-siteMust live with 50miles of theKnoxville site: 11221 Outlet Dr, Knoxville, TN 37922## At Foundever, experience is everything:

An award-winning culture built on 35+ years of industry-leading experience and a commitment to improving the employee experience.

Every great customer conversation starts with a great employee experience. You will thrive using your compassion skills to help customers, while our paid training and benefits help you prioritize your financial, physical and mental well-being to give you a sense of purpose in your role.

We believe in investing in our agents and helping them to achieve a career goals. You will have the opportunity to grow within the company and encourage you to do so.## Skills, Knowledge, and Abilities

• Active listening skills, effective verbal and written communication skills
• Ability to solve complex situations utilizing questioning and deductive reasoning skills
• Demonstrated ability to navigate multiple systems
• High service-aptitude with personal drive to serve/display compassion and empathy
• Willingness to learn and develop skills to improve your work performance## Benefits

•

Pay:

From $17.00-18.00/hour

• 100% paid Professional Training
• Expected hours: No less than 40 per week Weekends as needed“`{=html}“
• 401(k) with company matching
• Medical, Dental, Vision and Wellness Benefits
• Employee Assistance Program (EAP
• Paid Time Off
• Employee discounts
• Referral Bonuses
• Internal Mobility (84% of our managers are promoted within
• Bonus Opportunities## Requirements
• Must be at least 18 years of age
• Must have a HS Diploma or GED Equivalent
• Preferred 6 months-1 year of relevant work experience
• Must have open availability during hours of operation
• This position requires you to be on-site##

About Foundever:

Foundever is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, were the team behind the best experiences for +800 of the worlds leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Get to know us atwww.foundever.comand connect with us onFacebook,LinkedInandTwitter.## MilitaryWe are proud military partners with Military One Source, Military Spouse

• Employment Partnership and other veterans organizations.

We recognize the commitment it takes to serve our country and value the unique skills and experience veterans bring to the workforce. Experience built on integrity, leadership, discipline, dedication and respect.## EEOFoundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state r local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This poli