Customer Service Representative Position Available In Knox, Tennessee
Tallo's Job Summary: Join our team as a Customer Service Representative at Foundever, where you'll play a crucial role in resolving customer issues and managing financial needs through inbound calls. With a competitive starting pay of $17-$18/hour, paid training, retirement plan, health benefits, and career growth opportunities, you'll be well-equipped to provide exceptional service to customers.
Job Description
Job Description:
Customer Service Representative Join our dynamic team at Foundever, where every interaction is anopportunity to make a difference! This position requires you to be on-onsite. Must live with 50 milesof the Knoxville site: 11221 Outlet Dr, Knoxville, TN 37922 About Foundever Foundever is a global leader in the customer experience (CX)industry. With 150,000 associates across the globe, we’re the teambehind the best experiences for +800 of the world’s leading anddigital-first brands. Our innovative CX solutions, technology andexpertise are designed to support operational needs for our clientsand deliver a seamless experience to customers in the moments thatmatter. Job Overview Join our team as a Customer Service Representative supporting oneof the largest providers in the U.S. for military service membersand their families. You will play a crucial role in resolvingcustomer issues and managing their financial needs through inboundcalls. As a Customer Service Representative at Foundever, you’ll thrive byutilizing your compassion and communication skills to assistcustomers with their financial services. With our paid training andcomprehensive benefits, you’ll be well-equipped to prioritize yourfinancial, physical, and mental well-being, giving you a true senseof purpose in your work. At Foundever, we’re passionate about investing in our agents andsupporting you in achieving your career goals. You’ll havefantastic opportunities to grow within the company, and weencourage you every step of the way! Let’s embark on this careerjourney together! Why You Should Join Us •
Competitive Pay:
Start at $17-$18/hour! •
Paid Training:
Enjoy 100% free professional training. •
Retirement Plan:
401(k) with company matching. •
Health Benefits:
Medical, Dental, Vision, and WellnessBenefits. •
EAP Support:
Access our Employee Assistance Program for addedsupport. • Paid time
Off:
Recharge with generous PTO. •
Employee Discounts:
Great savings on various products andservices! •
Referral Bonuses:
Earn money for referring friends! •
Career Growth:
84% of managers promoted from within. •
Bonus Opportunities:
Unlock extra earning through bonusprograms! What We’re Looking For • Must be at least 18 years old to apply. •
Education:
High School Diploma or GED equivalent is required. •
Experience:
Preferred:
6 months to 1 year of relevant workexperience to hit the ground running! •
Availability:
Must have open availability during our hours ofoperation – flexibility is key! • This position requires you to be on-onsite. Must live with 50miles of the Knoxville site: 11221 Outlet Dr, Knoxville, TN37922 Key Skills •
System Navigation:
Ability to navigate system tools to search foranswers & information •
Customer Service Aptitude:
Strong skills in deliveringexceptional service. •
Reliability:
Consistent dependability and responsibility. •
Critical Thinking:
Ability to assess situations and developempathetic solutions. •
Service-Oriented:
A personal drive to serve others withcompassion. •
Organizational Skills:
Strong organizational abilities arecrucial for success in this role. •
Self-paced Learner:
Ability to independently study andsuccessfully pass the paid training provided by Foundever. What to Expect After Your Application •
Next Steps:
After completing your application you will receive asecondary email containing a link to our assessment. Once theassessment is complete and your eligibility is confirmed you’llreceive an invitation to connect with one of our recruiters for apreliminary interview and job preview. Let’s get to know eachother! •
Onsite Session:
If we determine you’re a great fit for the role,we’ll invite you to an onsite session at our facility located at11221 Outlet Dr. Knoxville, TN 37922. Discover firsthand why ouremployees love working onsite and meet the team! •
Stay Tuned:
After your session, be sure to check your email foradditional information and next steps. An opportunity is justaround the corner! Military Partners We proudly support military families through partnerships withMilitary One Source and other veteran organizations. We value theunique skills and experiences that veterans bring to ourworkforce. Equal Opportunity Employment (EEO) Foundever is committed to selecting, developing, and rewarding thebest person for the job based on the requirements of the work to beperformed and without regard to race, age, color, religion, sex,creed, national origin, ancestry, citizenship, disability/handicap,marital status, protected veteran status, uniform status, sexualorientation, pregnancy, genetic information, gender identity andexpression, or any other basis protected by federal, state or locallaw. The Company forbids discrimination of all kinds, whetherdirected at Associates, applicants, vendors, customers, orvisitors. This policy applies to all terms and conditions ofemployment, including recruitment, hiring, promotion, compensation,benefits, training, discipline, and termination. Interested in Becoming Part of Our Team? Visit us at www.foundever.com and connect with us on Facebook,LinkedIn, and Twitter.
