Customer Service Representative – PRN Position Available In Knox, Tennessee
Tallo's Job Summary: The Customer Service Representative position at Caris Healthcare offers a pay rate of $15.00 - $20.00 per hour, depending on experience. Responsibilities include handling patient inquiries, transferring calls to nurses, and maintaining accurate records. Qualifications include high school graduation, PC proficiency, and excellent communication skills. Join a compassionate team dedicated to providing hospice care with grace. Apply now for a rewarding career opportunity.
Job Description
Customer Service Representative
- PRN
Job Category:
Hospice
Requisition Number:
CUSTO031497
Posting Details
Posted:
March 31, 2025
Part-Time
Locations
Showing 1 location
Corporate Office Caris
10651 Coward Mill Rd
Knoxville, TN 37931, USA Job Details
Description Position:
Customer Service Representative
-
PRN Pay:
$15.00 / hr.
- $20.00 / hr.
- Depending on Experience This position facilitates patient or client requests for hospice services within and outside the agency.
Courteously transfers patient care giver to an on-call nurse.
Responsibilities:
Prepares specific reports and communicates on a regular basis with immediate supervisor and appropriate personnel.
Cheerfully and promptly handles inquiries or referrals for services.
Promptly identifies the caller’s needs and takes proper action to see that those needs are handled.
Handles sensitive issues in a professional manner, is able to diffuse potential problems that may arise between patients, clients or employees.
Assists in maintaining efficient, accurate records regarding any and all pertinent information for insurance verification. Participates in the performance improvement (PI) quality assurance program.
Assists with preparing and maintaining billing files.
Provides support for the Hospice Office Managers to ensure accurate and timely information required by the corporate office for billing, scheduling, and payroll.
Qualifications:
A high school graduate or the equivalent preferred.
Must be experienced with PC’s and be familiar with common office software such as word and spreadsheets, etc. Must be well organized and detail oriented.
Must be able to communicate clearly and comprehend written and verbal communications. Must be able to function efficiently in a stressful work environment. Caris Healthcare’s mission is to provide hospice care with grace. Serving patients throughout the Southeast region, we support our team members, patients and their families with compassion, accountability, respect, integrity and service. If you are ready for a rewarding career with a company that offers employees a culture of integrity and excellence, consider joining the Caris Healthcare team. At Caris, you will have a career, not just a job. Our mission driven culture is evident by our current employees and the impact made on patients and families. All Caris team members commit to The Better Way, a list of promises we make to each other and our customers. The Better Way commitment is reflected in the benefits we provide.
Full Time Benefits include: Competitive Salary
Bonus Eligibility
Eligible for benefits within 60 days
Health Benefits (Medical, Dental, Vision); health spending account
Paid Time Off/Holidays
401 (K) plan with company match
Paid Training
Mileage Reimbursement
Tuition Reimbursement
Flexible Scheduling
Career Advancement Opportunities If you see yourself a good fit and want to join our team apply today! Caris HealthCare is an affiliate of NHC. EOE
