Customer Service Specialist – Medical Position Available In Knox, Tennessee

Customer Service Specialist – Medical AdaptHealth Knoxville, TN 37930 As a company leading the change in a static industry, we’re looking for smart entrepreneurial people that aren’t afraid to make a difference. We welcome new ideas that are focused on bettering our business, empowering our customers and impacting lives because at the end of the day, that’s why we exist.

About Us:

Adapt Health is a premier full-service home medical equipment company in the United States – offering a full-scope of cost-efficient HME and respiratory care products and services that aim to keep patients comfortable and thriving in their own homes. We are dedicated to pursuing better and useful technology, process and the power of our national network to do so. We have a relentless commitment to using innovation to transform the durable medical equipment industry, break the status quo and provide the best quality care.

Basic Function:

Responsible for processing qualified orders, handling all inbound calls from patients and referrals, while working in conjunction with the Referral Management Team to ensure accuracy and expedited order completion. Customer Service Specialists will learn the entire front-end process, and ensure orders are ready to be handed off to the Authorization or Scheduling Team.

Responsibilities:

Develop and maintain working knowledge of current home medical equipment products and services offered by the company. Review all required documentation to ensure we are providing the correct and qualified piece of equipment. Accurately process orders, verify insurance coverage and create tickets for delivery. Answer all calls and emails in a timely manner, keeping wait times at a minimum. Provide excellent customer service and educate patients on their equipment. Utilize company provided tools to maintain quality orders. Maintain patient confidentiality and function within the guidelines of HIPAA. Participate in educational/training programs as required. Perform other related duties as assigned.

Requirements:

Must be well organized with excellent follow-through Should be able to multitask Ability to communicate over the phone and over email

Language:

(Intermediate) Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Math:

(Intermediate) Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

Reasoning:

(Intermediate) Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations Brightree software application knowledge is a plus

Education/Training:

Degree:

High School Diploma or Equivalent Required •Any/all offers are contingent upon passing a background check Job Type – FT – Monday through Friday 9:30a-6pm

Job Type:

Full-time Pay:

Up to $15.00 per hour

Benefits:

401(k) matching Dental insurance Health insurance Vision insurance

Shift:

Day shift Ability to

Commute:

Knoxville, TN 37930 (Preferred) Ability to

Relocate:

Knoxville, TN 37930: Relocate before starting work (Preferred)

Work Location:

In person