Customer Support Agent Position Available In Knox, Tennessee
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Job Description
Customer Support Agent
Knoxville, TN Description Customer Support Agent Location:
Onsite – Knoxville, TN 37923
Pay Rate:
$18/hour
Start Date:
ASAP Schedule:
Monday to Friday, 8:00 AM – 5:00
PM EST Overview:
RemX is seeking experienced Call Center Representatives to join our team. In this role, you’ll be responsible for processing insurance payments on behalf of banks for escrow accounts tied to mortgage loans. You’ll utilize various systems and methods to ensure timely and accurate payment delivery to insurance carriers.
Key Responsibilities:
Process payments using CRM software, carrier websites, automated systems, or direct phone interactions
Maintain accurate records and update payment statuses in internal systems
Communicate with carrier customer service representatives to resolve payment issues or complete transactions
Escalate complex issues to team leads as needed
Monitor and manage daily workload to ensure timely completion of tasks
Requirements:
High School Diploma or GED required
Minimum of 6 months in a call center environment
Overview Base Pay:
18.00 per
HOUR Other Pay:
Job Number:
1261954
Employee Type:
Manage Others:
Not Specified Travel:
No Paid Relocation:
Not Specified
