Customer Support Agent Position Available In Knox, Tennessee
Tallo's Job Summary: RemX is hiring Customer Support Agents in Knoxville, TN, offering $17.00 hourly. This role involves processing insurance payments for escrow accounts linked to mortgage loans. Responsibilities include utilizing various systems to ensure accurate payment delivery and resolving payment issues with insurance carriers. Ideal candidates will have call center experience.
Job Description
Customer Support Agent
Knoxville, TN Description Customer Support Agent•
Onsite Location:
Onsite•Knoxville, TN 37923
Pay Rate:
$17.00 hourly
Schedule:
Monday to Friday, 8:00 AM•5:00
PM EST Overview:
RemX is seeking experienced Call Center Representatives to join our team. In this role, you’ll be responsible for processing insurance payments on behalf of banks for escrow accounts tied to mortgage loans. You’ll utilize various systems and methods to ensure timely and accurate payment delivery to insurance carriers.
Key Responsibilities:
Process payments using CRM software, carrier websites, automated systems, or direct phone interactions
Maintain accurate records and update payment statuses in internal systems
Communicate with carrier customer service representatives to resolve payment issues or complete transactions
Escalate complex issues to team leads as needed
Monitor and manage daily workload to ensure timely completion of tasks
Overview Base Pay:
17.00 per
HOUR Other Pay:
Job Number:
1253637
Employee Type:
Manage Others:
Not Specified Travel:
Not Specified Paid Relocation:
Not Specified
