Customer Support Specialist Position Available In Knox, Tennessee

Customer Support Specialist Shop Boss Knoxville, TN Job Details Estimated:

$26.3K – $31K a year 4 hours ago Qualifications Customer service Master’s degree Team development Communication skills Entry level Full Job Description About Vehlo We started Vehlo in 2019 with a simple goal: to be the industry’s favorite provider of repair shop technology. Across every part of the auto repair industry, Vehlo is igniting vehicle service success with software and financial solutions that unlock your potential. Our founder-led products power the entire service lane experience and keep customers coming back with streamlined tools that help you handle communication, workflow automation, touchless payments, valet pickup, and much more. We’re out to simplify the customer journey from start to finish and give power back to the people under the hood, making their jobs easier and your shop more profitable —just ask our over 30,000 customers, who generate more than 50M annual repair orders. At Vehlo, our only purpose is your success, and together, we’re reaching your goals faster than ever. Being a Veep comes with more than a comprehensive benefits package—our biggest benefit is opportunity: Opportunity to make an impact, opportunity for growth, and opportunity for recognition and rewards. This is not a mega-corporation where you wonder what people are doing all day – every Veep is moving the ball forward day in, day out for our customers or for each other.

What You’ll Do:

Handle inbound customer requests dealing with billing, account maintenance & basic tech support (45% chat / 30% calls / 25% email) Manage tickets submitted through our CRM ticketing system Provide coaching for newly onboarded customers Create support documents for customer facing knowledge center Escalate tickets to development and other teams Properly manage customer expectations keeping them updated as progress evolves

What You’ll Need:

1-2 years customer service experience preferably (but not limited to) auto industry Excellent verbal, written and interpersonal communication skills Aptitude for technical troubleshooting Utilizes critical thinking skills to seek solutions for non-scripted problems that customers encounter Engages all communication styles & adapts to customer needs Master of diffusing tense situations providing favorable solutions to all parties Hardworking but with a sense of humor and ability to have fun! Vehlo is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Vehlo makes hiring decisions based solely on qualifications, merit, and business needs at the time.