Fiber Customer Service Representative Position Available In Knox, Tennessee
Tallo's Job Summary: The Fiber Customer Service Representative position at Knoxville Utilities Board in Knoxville, TN offers full-time hours at $20 an hour with benefits including health insurance, tuition reimbursement, and paid time off. Responsibilities include assisting customers with inquiries, providing accurate information, and demonstrating strong communication and problem-solving skills. Qualifications include 2 years of customer service experience and proficiency in Microsoft Office.
Job Description
Fiber Customer Service Representative Knoxville Utilities Board
- 3.
7 Knoxville, TN Job Details Full-time $20 an hour 15 hours ago Benefits Health insurance Tuition reimbursement Paid time off 401(k) matching Qualifications Microsoft Excel Microsoft Access Microsoft Outlook Customer service Call center Mid-level Windows Microsoft Office High school diploma or GED Analysis skills Driver’s License PeopleSoft Conflict management Data entry Telecommunication 2 years Communication skills
Full Job Description Classification:
Customer Rep Work Hours:
40+ hours / week: Tues
- Sat 12 pm
- 9pm
About KUB:
KUB is one of the largest public utilities in the country providing safe, reliable, and affordable electric, gas, water, wastewater, and fiber services to more than 501,000 customers in Knoxville and parts of seven surrounding counties. We are looking for employees who want to be a part of a mission-driven organization with strong values that support a skilled, diverse, and inclusive workforce. About the
Role:
Customer Service Representatives assist both internal and external KUB customers by providing first call resolution while handling all issues with urgency, ownership, and accountability. A successful representative will be able to provide accurate information regarding billing cycles, processes and products effectively. Outstanding interpersonal communication skills, problem-solving and conflict management skills are essential for success in this position. Regular, consistent and punctual attendance is expected. Must be able to work nights, weekends and overtime as necessary. Schedules change based on contact volume and needs 24 hours per day, 7 days per week.
Qualifications Physical Requirements:
Sedentary Work
- Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body.
Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time.
Minimum Requirements:
High School Diploma or equivalent Good written/oral communication skills Strong customer service skills, including information-gathering and problem solving Good PC Skills, including accurate data entry Ability to handle confidential information Valid driver’s license Please note that due to our internal education requirements, this position will not support H-1B immigration status; we are unable to provide immigration sponsorship for and/or based on this position.
Preferred Requirements:
Two (2) or more years customer service experience, especially in a call center environment Experience in a telecommunications environment Strong analytical and problem-solving skills Working knowledge of the Windows environment and MS Office products (Outlook, Excel, Word, Access) Experience in web navigation, Peoplesoft CIS and Omnia 360 Selection Process About the
Selection Process:
Phase 1
- Apply online at www.kub.org Phase 2
- Experience, training, and education evaluation Phase 3
- Interview with department representatives Phase 4
- Written, performance, and behavioral exercises Phase 5
- Background Investigation Phase 6
- Physical assessment and/or drug screen
- KUB is part of the Tennessee Drug Free Workplace Program If special accommodations are needed at any phase of the selection process, please notify Human Resources in advance.
Knoxville Utilities Board is an Equal Opportunity Employer
