Service Writer Position Available In Knox, Tennessee

Service Writer Rocky Top Equipment Knoxville, TN Job Details Full-time $15 – $20 an hour 1 day ago Benefits Paid holidays Paid time off On-the-job training Employee discount Opportunities for advancement Flexible schedule Qualifications Service writing Phone answering Management Service writer experience (1-2 years) Parts administration Multitasking Parts administration experience (1-2 years) Customer service Estimating for automotive engine repair Service scheduling Greeting customers Client communication Automotive parts management Team scheduling Auto service management Microsoft Office Parts administration within retail industry High school diploma or GED Estimating for automotive suspension repair Service writer experience (3-5 years) Attention to detail Problem-solving Parts administration experience (3-5 years) Estimating for automotive tire repair Estimating for automotive air conditioning repair Estimating for automotive paint repair Automotive service record keeping Estimating for automotive body repair Estimating for automotive electrical repair Communication skills Estimating for automotive brake repair Entry level

Full Job Description Job Title:

Service Writer Location:

Knoxville, TN Job Type:

Full-Time Industry:

Heavy Equipment, Tractors and Mowers Pay:

$15-$20/hour

DOE Benefits:

PTO, Employee Discounts, and Holiday Pay About Us Rocky Top Equipment is an authorized Mahindra, Yanmar, Ferris and Bad Boy dealership and repair shop, known for our commitment to customer satisfaction and high-quality service. We are currently seeking a motivated and detail-oriented Service Writer to join our team and help deliver an exceptional service experience to our valued customers. Position Summary The Service Writer acts as the liaison between customers and our service department. This role involves greeting customers, understanding their service needs, documenting repair orders, ordering parts and ensuring effective communication between technicians and clients. Key Responsibilities Greet customers in a friendly and professional manner Listen to customer concerns and accurately write up repair/service orders Schedule service appointments and maintain daily workflow Communicate estimates, timelines, and service updates clearly to customers Coordinate with technicians to ensure timely and accurate repairs Upsell additional maintenance and services when appropriate Maintain records of service transactions and customer interactions Ensure customer satisfaction and handle complaints professionally Maintain parts inventory Qualifications High school diploma or equivalent Prior experience as a service writer or in a customer service role (heavy equipment, ag, or automotive industry a plus) Strong communication, organizational, and problem-solving skills Proficiency in using computers and service management software (Microsoft Office) Regular attendance and timeliness are essential to this position Ability to work in a fast-paced environment and manage multiple tasks Availability to work extended hours and weekends as needed What We Offer Competitive pay based on experience On-the-job training and career growth opportunities Positive and supportive work environment We offer an excellent PTO package after 6 months of employment Employee discount Holiday pay Overtime pay & commission

Job Type:

Full-time Pay:

$15.00 – $20.00 per hour Expected hours: 40 – 50 per week

Benefits:

Employee discount Flexible schedule Paid time off

Shift:

8 hour shift Day shift

Work Days:

Monday to Friday Rotating weekends People with a criminal record are encouraged to apply

Work Location:

In person