Client Experience Support Technician Position Available In Madison, Tennessee

Position Details
Position Information Position Title Client Experience Support Technician
Position Number S206PD
Branch Business Affairs (BR)
Division Business Affairs (DIV)
Department Information Technology
Location Jackson
FLSA Non-Exempt
Job Summary This entry-level position serves within the Client Experience Team and is responsible for supporting faculty, staff, and students with technology issues related to workstations, classroom equipment, and communication platforms. The Client Experience Support Technician monitors incoming service requests, provides technical assistance, and contributes to a welcoming, solutions-oriented support environment. The role offers hands-on experience in end-user technology support while fostering growth in professional IT service skills. About Union University Union University is a private, coeducational liberal arts-based university offering bachelor’s, master’s, and doctoral degrees. The campus is located in Jackson, Tenn., with additional campuses in Germantown, Hendersonville, and Memphis, Tenn., and enrolls about 2,700 students. Union University stands as a national leader among colleges and universities in promoting a Christian worldview and a Christ-centered approach to education. Union is consistently ranked among the nation’s premier Christian universities and has been recognized as a top-tier institution each year since 1997 by U.S. News & World Report, which also recognized Union at a national level for undergraduate teaching excellence. Essential Job Duties Monitor Help Desk tickets, emails, and calls to identify and respond to technology support needs in a timely and effective manner.
Install, configure, and support university-owned hardware and software including desktops, laptops, printers, and mobile devices.
Assist with the setup and maintenance of classroom and AV technology including video conferencing systems and presentation equipment.
Collaborate with other IT staff to escalate issues, complete service requests, and contribute to knowledge base documentation. Other Job Duties Participate in onboarding and training new users on basic IT services.
Maintain accurate service records and asset tracking in alignment with IT standards.
Contribute to a team-oriented, customer-service focused Help Desk environment.
Perform other duties as assigned in support of the Client Experience Team. Required Qualifications Graduation from an accredited college or university with a degree in computer science or related degree and 1-3 years of experience in IT support. Preferred Qualifications Preference will be given to applicants with certifications in IT support and operations. Christian Requirement Successful candidates must be professing Christians who are active members of a local church, enthusiastically support Union University’s Identity, Mission, and Core Values, and articulate a Christian worldview in their work and life. Posting Detail Information Posting Number S223P