Customer Services Rep Position Available In Madison, Tennessee

Customer Services Rep locations
Kirkland Cancer Center
time type
Part time
posted on
Posted 2 Days Ago
job requisition id

R-202510570

Category:

Admin Support City:

Jackson State:

Tennessee Shift:

8 – Day (United States of America)

Job Description Summary:

Primary responsibilities consist of customer relation duties, i.e. receiving incoming calls; waiting on walk-in customers and delivery ticket data entry for all new referrals and customer orders for mastectomy supplies; checking and compiling files for accuracy and completeness. Performing fittings of mastectomy supplies as needed. Handling insurance verification and obtaining necessary prior authorizations. Responsible for assisting with Retails activities. Provides customer assistance, total sales using Brightree/POS Software, merchandising and pricing, restocking, and cleaning for normal operation of a retail shop. Employee is subject to call back and overtime as required by the hospital.

ESSENTIAL JOB FUNCTIONS

Conduct thorough evaluations to determine appropriate external breast prostheses, bras, and related garments.
Take precise measurements to ensure optimal fit and comfort.
Educate patients on the proper use, care, and maintenance of their prosthetic devices.
Provide exceptional customer service both in-person and over the phone.
Address patient inquiries and concerns with empathy and professionalism.
Build and maintain positive relationships with patients, healthcare providers, and referral sources.
Maintain accurate patient records, including fitting details, product information, and follow-up care.
Ensure all services comply with relevant healthcare regulations and standards.
Stay informed about the latest mastectomy and compression garment products.
Assist in managing inventory levels.
Schedule fitting appointments efficiently to accommodate patient needs.
Opens and Closes shop as need.
Assists with Retail activities.
Responsible for daily balancing cash drawer, reports and deposits.
Performs related responsibilities as required or directed.

JOB SPECIFICATIONS

EDUCATION:

High School graduate

LICENSURE, REGISTRATION, CERTIFICATION

Certification as a Mastectomy Fitter from a recognized certifying body (e.g., ABC or BOC) is required or must be obtained within a year of hire.

EXPERIENCE

Data entry and retrieval skills
Previous experience in a healthcare setting, particularly in fitting or patient care, is advantageous.
Experience in customer service, retail, or sales is beneficial.