Lead Full-Time Dock Worker / Customer Service Representative Position Available In Madison, Tennessee
Tallo's Job Summary: The Lead Full-Time Dock Worker / Customer Service Representative position at Dayton Freight involves loading and unloading freight, assisting customers with inquiries, managing rate quotes, and participating in training programs. Responsibilities also include dispatching drivers, managing outbound dock setups, and handling claims and inspections. Qualifications include being 18 years old, having basic math skills, and passing a drug screen. This position offers a comprehensive benefits package, paid holidays, vacation days, and a 401(k) plan with company match.
Job Description
Lead Full-Time Dock Worker / Customer Service Representative
Job Locations US-TN-Jackson Category Dock Worker
Overview Stable and growing organization Quick advancement Professional, positive and people-centered work environment Modern facilities Clean, late model equipment Comprehensive benefits package: Health, Dental, Vision, AD&D, etc. Paid holidays (8); paid vacation and personal days 401(k) plan, Company Match
Responsibilities As a Lead Dock Worker/Customer Service Representative, you will load and unload freight in a productive, safe and claims-free manner, assisting Dayton Freight customers with a variety of inquires including freight pickup requests, manage rate quotes or freight charges and appointments or special requests Complete pre and post trip inspections on all dock equipment
Properly document all freight control processes
Participate in Dayton Freight’s training and improvement programs
Be available for irregular work schedules, alternating work shifts and/or assignments
Adhere to the operational procedures and guidelines contained in the Dayton Freight Driver/Dockworker Manual
Dispatch P&D Drivers
Plan Outbound Dock setup
Manage W&R process
OS&D checks, reports, and inspections
Receive, control and enter incoming claims
Manage incoming customer/internal emails and mail
Manage and coordinate weekly claim payment reports with payables
Prepare bills of lading and delivery receipts
Maintain excellent communication with external and internal customers as well as interline companies
Ability to remain stationary for up to 90% of his/her shift
Ability to ascend to and descend from a forklift, as needed
Ability to perform essential functions of the role on a concrete floor that may become slippery when wet
Ability to perform essential functions of the role while exposed to varying outside temperatures
Qualifications
18 years of age
Basic math skills
Fluent in English
Able to pass a drug screen
Benefits
Stable and growing organization
Quick advancement
Professional, positive and people-centered work environment
Modern facilities
Clean, late model equipment
Comprehensive benefits package: Health, Dental, Vision, AD&D, etc.
Paid holidays (8); paid vacation and personal days
401(k) plan, Company Match
